Field Operations Associate

Job Description As an Robotics Field Operations Associate at Serve Robotics you will be the primary operator in supporting commercial robot deliveries and product development. Your main objective will be to execute deliveries and help the organization drive process improvements that allow operations to scale. Whether you're piloting, deploying and handling robots in the field, or supporting merchants and retail staff, you're the point of contact during operations. You'll also serve as the link between development and operations, supporting development tests and providing feedback to inform teams on the products and services we build. You will be the Swiss Army knife of Operations, with daily contributions adding up to have a significant impact on the organization.Key ResponsibilitiesExecute commercial end-to-end deliveries with Serve robots in marketSupport robots in the field and act as the point of contact for issues that might occurAid in deployment of robots to and from marketUphold efforts to maintain appearance and cleanliness of robotsHelp maintain a clean and safe workplace that facilitates frictionless operationsContribute to the development of processes and routines necessary to operate robots safelyAssist development and quality assurance efforts to improve the productProvide feedback on product, tools, or features to the development team for iterationAct as a point of contact for Serve merchants, customers, and stakeholdersHelp with day-to-day decision-making to prioritize resources and execute test plansProvide additional ad hoc operational support to the team as necessaryQualificationsSuperior organization, collaboration and problem-solving skillsAbility to keep calm under pressure with a can-do attitude to meeting challengesAbility to work independently with little need for supervisionAvailable to work scheduled shifts 7 days a week, day and nightCapable of spending multiple hours on your feet and walking/ biking several miles per dayComfortable riding bicycle in city environmentComfortable driving U-Haul sized vehicleValid US driver's licenseAbility to lift 70 lbBackground CheckWhat makes you standoutPrevious experience at high-growth, fast-paced startupsFamiliarity with G Suite, with an emphasis on Google Docs and SheetsFamiliarity with JiraPassion for efficiency, innovation and roboticsPrevious military experience or security clearancePassion for video gamesCompany Description Backed by Uber and NVIDIA, Serve Robotics (NASDAQ:SERV) develops advanced, AI-powered, low-emissions sidewalk delivery robots that endeavor to make delivery sustainable and economical. Spun off from Uber in 2021 as an independent company, Serve has completed tens of thousands of deliveries for enterprise partners such as Uber Eats and 7-Eleven. The company has scalable multi-year contracts, including a signed agreement to deploy up to 2,000 delivery robots on the Uber Eats platform across multiple U.S. markets. Company Description Backed by Uber and NVIDIA, Serve Robotics (NASDAQ:SERV) develops advanced, AI-powered, low-emissions sidewalk delivery robots that endeavor to make delivery sustainable and economical. Spun off from Uber in 2021 as an independent company, Serve has completed tens of thousands of deliveries for enterprise partners such as Uber Eats and 7-Eleven. The company has scalable multi-year contracts, including a signed agreement to deploy up to 2,000 delivery robots on the Uber Eats platform across multiple U.S. markets.