Support Desk Engineer

DescriptionAre you a world class problem solver? Have an intense curiosity and a willingness to learn? Do you possess excellent interpersonal skills? Thrive on delivering top notch customer service? Ready to conquer technical challenges, build relationships with clients, work with a variety of hardware and software, grow and develop? Good, because we have been searching all over Husker Nation for you. Are you in?About UsWe were born in Nebraska, raised in Nebraska, and enjoy serving the Midwest with offices in Lincoln, Omaha, Kearney, & Central CityWe are growing insanely fast, fast enough to make the Inc 5000 list 9 years runningWe are all about our company culture so much so, that it’s our #1 priorityWe believe life is an adventure to be lived. With more than 100 engineers, there are enough resources to go around. You can log off and know that someone else has your back so you can get out and enjoy lifeWe love giving back to the community. In fact, we set aside dollars each month for employees to donate to causes they are passionate aboutWith Us You Will Be Able ToWork remotely while collaborating with your fellow Niners! Stay sharp and broaden your knowledge base, achieve new heights with a team dedicated to your professional growthWork for a leader that has your backOffer support for backup solutionsResolve technical issues involving Microsoft's core business applications and operating systemsProvide basic technical support at the network level: WAN and LAN connectivityDeliver basic remote access solution implementation and support: VPN, Terminal Services, and CitrixMonitor the remote monitoring and management system alerts and notifications and respond accordingly through service ticketsSystem documentation, maintenance, and reviewCommunicate with customers as required, i.e., keeping them informed of incident progress, notifying them of impending changes or agreed outagesRequirementsWhat we will ask you to do:Provide the highest level of customer service, perception, and satisfaction. Achieve 90% or better satisfaction rateMeet client response SLA’s 95% of timeMeet client resolution SLA’s 80% of timeEnter all work as service tickets 100% of the timeBring a positive attitude and high energy 100% of the timeBe available for occasional onsite support (must live within 30 miles of Columbus, Norfolk, or Wayne) What You Should Bring To The TableUnderstanding of operating systems, business applications, and printing systemsStrong written and verbal communication skills are essential to provide high-level customer serviceAbility to diagnose technical issuesTechnical awareness: ability to match resources to technical issues appropriatelyUnderstanding of support tools, techniques, and how technology is used to provide IT servicesSelf-motivated with the ability to multi-task while working in a fast pace environmentAbility to work in a team environment and communicate effectivelyWhat We Will Bring To The TableCompetitive wageEmployee focused environmentFull health care benefits options including dental, and vision with a wellness and safety focusMobile phone stipend and home internet stipendLong term and short term disability insurance401K plan with company match3 weeks PTO