Workplace Experience Agent

An innovative professional opportunity within a dynamic corporate environment dedicated to delivering exceptional workplace support and client experience is now available for a dedicated Workplace Experience Agent.Role OverviewThe Workplace Experience Agent plays a vital role in elevating daily operations and fostering a welcoming, efficient environment for employees and visitors. Responsible for managing frontline support, facilitating seamless service delivery, and ensuring occupant comfort, this role directly impacts the overall workplace experience and operational excellence within a professional services setting.Key ResponsibilitiesOversee and execute client and visitor support functions, ensuring smooth onboarding, assistance, and engagement in a fast-paced office environmentCollaborate with internal teams to streamline service delivery, including managing tickets and requests via facilities management platforms such as ServiceNow or equivalent toolsConduct quality assurance checks on workspaces, including ensuring cleanliness, technology readiness, and adherence to branding standardsProvide first-line technical support for workplace technology systems, including AV equipment, workspace IoT devices, and business applications such as MS Teams, Outlook, or similar collaboration toolsCoordinate and delegate tasks across departments, managing multiple priorities while preparing for daily operations and special projectsFacilitate communications and connections across operational teams, leveraging workplace management platforms and tools to optimize service workflowsAssist with special events, offsite experiences, and client engagement initiatives, ensuring all activities align with standardized service level agreements and confidentiality protocolsProtect and uphold the confidentiality of sensitive, proprietary, and confidential information according to compliance standardsCore Qualifications & RequirementsHigh school diploma or equivalent; associate degree preferredMinimum of 3 years’ experience in workplace operations, client services, facilities support, or related fieldsProven ability to navigate and utilize workplace support technology platforms, including ServiceNow, MS Teams, digital signage, and AV systemsStrong interpersonal skills with an emphasis on client engagement, visitor management, and relationship buildingDemonstrated knowledge of health and safety regulations and adherence to compliance standardsExceptional organizational skills, with the ability to prioritize tasks and manage multiple deadlines effectivelyFlexibility and eagerness to learn new skills and adapt to changing workplace needsNice-to-Have QualificationsExperience supporting corporate offices in law firms, financial institutions, or professional services organizationsFamiliarity with workplace experience systems, visitor management platforms, or enterprise collaboration toolsAdditional language skills or experience managing special events and offsite programsCore Technical SkillsFacility and workspace management platforms (ServiceNow, iOffice, FM:Systems)Collaboration and communication tools (MS Teams, Outlook, SharePoint)Building automation, AV technology, and IT support systemsWorkplace safety standards and protocolsData confidentiality and security practicesCareer ImpactThis role offers an opportunity to influence daily operational excellence, enrich employee and visitor experiences, and develop key skills in workplace operations and client services within a prestigious professional environment.Compensation and BenefitsSalary commensurate with experience; comprehensive benefits package including health insurance, paid time off, and professional development opportunities.Apply Today!If you are passionate about creating exceptional workplace experiences and meet the qualifications above, we encourage you to submit your application today.The Phoenix Group Advisors is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace and prohibit discrimination and harassment of any kind based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. We strive to attract talented individuals from all backgrounds and provide equal employment opportunities to all employees and applicants for employment.