Outbound Call Center Representative

A growing university in Miami is seeking a Bilingual Admissions Representative to help guide prospective students through the admissions process and support them in taking the next step toward their education and career goals.This role is ideal for someone who thrives in a fast-paced, goal-driven environment, enjoys speaking with people, and is comfortable guiding, influencing, and motivating individuals to pursue educational opportunities.If you have experience in inside sales, call centers, customer service, or admissions, and enjoy working with metrics and performance goals, this could be a great opportunity.Responsibilities- Speak with prospective students by phone, email, and text to discuss academic programs and career opportunities.- Guide applicants through the admissions and enrollment process.- Build rapport with prospective students and identify their educational and career goals.- Address questions and overcome objections while helping students make informed decisions.- Maintain consistent follow-up with leads and applicants.- Track activity and results using CRM systems and internal reporting tools.- Meet or exceed weekly and monthly enrollment and activity goals.- Provide an excellent student experience from the first conversation through enrollment.Qualifications:- Bilingual English / Spanish required- Associate's degree or higher- Experience in inside sales, call center, admissions, or customer service environments- Comfortable working with metrics, call targets, and performance goals- Strong communication and relationship-building skills- Ability to persuade, motivate, and guide individuals toward a decision- Highly organized and able to manage multiple applicants at different stagesWhy Join?- Opportunity to make a real impact on students' futures- Stable and growing educational organization- Collaborative and supportive team environment- Performance-driven culture with room for growthIf you enjoy helping people achieve their goals while working in a results-driven environment, we would love to hear from you.Apply today to learn more.Equal Opportunity Employer / Disabled / Protected VeteransThe Know Your Rights poster is available here:https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdfThe pay transparency policy is available here:https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdfFor temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf