Technical Support Specialist

Company Description Split First has been empowering businesses for over 20 years by offering solutions that reduce costs and enhance profit margins. Specializing in ATMs, revenue-share programs, credit card terminals, and cloud-based POS systems, Split First focuses on providing affordable and secure payment technologies that drive efficiency and growth. Based on a commitment to transparent pricing and dependable services, the company has earned the trust of thousands of business owners since 2005. With Split First, businesses can enjoy seamless transactions while maximizing their earnings. Role Description This is a full-time on-site role for a Technical Support Specialist based in Tampa, FL. The role involves providing technical support for payment technology systems, assisting customers in troubleshooting issues, and resolving technical problems. The specialist will work to ensure customer satisfaction by delivering excellent support and analyzing challenges to deliver effective solutions. Daily responsibilities include responding to inquiries, diagnosing technical issues, and ensuring systems are running smoothly. Qualifications Technical Support and Troubleshooting skills to identify and resolve system-related issuesCustomer Support and Customer Satisfaction skills to effectively assist and address user concernsAnalytical Skills to assess technical challenges and provide appropriate resolutionsStrong communication and problem-solving abilitiesFamiliarity with payment technologies and point of sale (POS) systems is a plusAbility to work independently and collaboratively in a fast-paced environmentBachelor’s degree in Information Technology, Computer Science, or related field, or equivalent experiencePrevious experience in a technical or customer support role is preferred