Guest Service Representative- Substitute

Become a Substitute Guest Service Representative at Tricoci University!About Tricoci University:At Tricoci University of Beauty Culture, we pride ourselves on providing top-notch beauty education while ensuring a welcoming atmosphere for our students and guests. Our mission is centered around enriching lives through the art and science of beauty.Position Overview:As a Substitute Guest Service Representative, you will play a crucial role in delivering exceptional customer service during peak times or when regular staff members are unavailable. Your friendly demeanor and commitment to guest satisfaction will help create a positive experience for everyone who interacts with our university.Key Responsibilities:Greet guests and students in a friendly and professional manner.Manage incoming calls and respond to inquiries about our programs and services.Assist with scheduling and confirming beauty service appointments.Maintain up-to-date and accurate records of guest interactions.Address guest concerns efficiently and empathetically.Collaborate with the team to ensure a seamless guest experience.Undertake administrative tasks to support the operational needs of the university as required.Why Work With Us?Be a part of a reputable institution that emphasizes education and professional growth.Enjoy flexible scheduling options that cater to your availability.Work in a supportive team environment that encourages collaboration.Opportunities for training and advancement within the beauty industry.Receive exclusive discounts on beauty services and products.RequirementsQualifications:High school diploma or equivalent; further education in hospitality or customer service is advantageous.Previous experience in customer service or related fields is preferred.Excellent communication and interpersonal skills.Strong organizational abilities and time management skills.Proficiency in using Microsoft Office Suite; familiarity with CRM systems is a plus.A positive, proactive attitude and readiness to assist where needed.Flexible availability to work on weekdays, evenings, or weekends as required.BenefitsGenerous Paid Time Off401K PlanAccess to Continuing Education Units (CEU) ClassesComplimentary Services at our Student ClinicProduct DiscountsOpportunities for Career AdvancementA Rewarding and Dynamic Work EnvironmentIn support of the pay transparency laws enacted across the country, the expected salary range for this position is between $14.00 and $15.00/hr. Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility.