(Remote) Support Specialist

About the job (Remote) Support SpecialistWhat your impact will be:Assist in migrating documentation to the client knowledge base.Take support-related telephone calls.Create support tickets in the ticketing system with the goal of accurate documentation.Follow tier-one troubleshooting tasks through to completion and document services provided, increasing the knowledge base for all support.Collaborate with other members of support on assessing training needs for tier-one support positions.What we are looking for:Demonstrated track record of working effectively within a collaborative and cohesive, team-based environmentExcellent verbal and written communication skillsOutstanding customer service and organizational skillsExceptional analytical, troubleshooting and problem-solving skillsPositive, results-oriented mindsetAbility to multi-task effectively and consistently meet assigned deadlinesSelf-starter with the ability to work well independently and in groupsAdvanced computer literacy, including knowledge of Microsoft Office Products and SQL, is desiredWhat we can offer:3 weeks' vacation and 5 personal daysComprehensive Medical, Dental, and Vision benefits starting from your first day of employmentEmployee stock ownership and RRSP/401k matching programsJ-18808-Ljbffr