Business Operations Manager, Human Data

Business Operations Manager, Human Data at Mpathicmpathic is keeping humans safe in the AI era with experts and software that are rooted in psychology and powered by clinicians. We work with leading AI model builders, application layers and clinical researchers to understand and protect people, reducing the world's biggest human risks.Position OverviewWe're looking for a Business Operations Manager, Human Data who thrives in ambiguous, fast-moving environments and wants to have a direct impact on how we scale a complex, services-driven AI business.As part of our Human Data team, your mission is to build the financial and operational systems that drive margin, pricing accuracy, and scalable delivery. You'll partner closely with Sales, Human Data Operations, Services, and Accounting to ensure we can scope, execute, and deliver work efficiently and profitably.This is a full-time role based in the Seattle or West Coast area, with a clear path toward Director-level ownership or GM-style scope as the business scales.What You'll AccomplishBuild and deploy financial models, pricing calculators, and forecasting tools used in active dealsCreate and operationalize end-to-end workflows from sales → delivery → invoicingIdentify and implement AI-first automations that reduce manual work, improve speed, and increase accuracyEstablish initial visibility into margins and project performanceIn your first year you'll...Improve pricing accuracy and forecasting reliability across the businessBuild scalable systems that increase revenue and margin per employeeShape the operating model for Human Data Services as we scaleYou'll Thrive in This Role If You...Have strong experience in financial modeling, business operations, or consultingHave built tools or systems that improve margins, pricing, or forecastingAre comfortable working across multiple stakeholders (sales, ops, finance, product)Know how to build structure in ambiguous environmentsAre AI-native and actively use tools or automation to increase leverageCommunicate with clarity and can translate analysis into business decisionsTake ownership, move quickly, and care deeply about outcomesAbout the TeamYou'll work with:Sales: partnering on pricing, packaging, and deal scopingHuman Data Operations & Services: building systems for delivery and resource allocationAccounting: ensuring clean handoffs for invoicing, AP/AR, and financial trackingManager (Dave Coburn): providing strategic guidance and support while giving you ownershipWe're a fast-moving, Slack-first, highly collaborative team that values ownership, speed, and building systems that scale.Our Hiring ProcessPractical AssessmentFounder Interview (values alignment)Equity: Stock options includedApply Even If You Don't Check Every BoxWe know great candidates may not match every bullet. If you're excited about building the systems that power a fast-growing AI business, we'd love to hear from you.#J-18808-Ljbffr