Bilingual Member Service Representative

🌟 Bilingual Member Service Representative (Spanish/English)Make a real impact—one member at a time.We’re looking for a passionate, service‑driven Bilingual Member Service Representative to help build meaningful, long‑lasting relationships with our members. If you love solving problems, communicating with purpose, and delivering exceptional service in both English and Spanish, this could be the perfect role for you.🚀 What You’ll DoAs a Member Service Representative, you’ll be a trusted resource for members, providing timely, accurate, and friendly support across multiple channels.Deliver outstanding member service via phone and emailAnswer general inquiries and perform account maintenanceTake ownership of member concerns, set clear expectations, and provide timely follow‑up and resolutionResearch and resolve issues with urgency, partnering closely with your Supervisor or LeadMeet and exceed key performance and service metricsIdentify opportunities to recommend additional credit union products, services, and promotions, generating referrals that deepen member relationshipsMaintain working knowledge of credit union policies, procedures, and regulationsContribute positively to a collaborative, team‑oriented environmentPerform additional duties as assigned🧠 What You BringYou’re proactive, organized, and member‑focused—with a natural ability to communicate and problem‑solve.Bilingual in Spanish and English (required)1+ year of experience in call center or customer serviceExceptional customer service and communication skills (verbal and written)Strong organizational skills with the ability to prioritize multiple tasksSense of urgency when resolving requests; knows when and how to escalateTakes ownership and acts proactively to resolve member concernsCreative thinker who can navigate unique situations while adhering to policiesComfortable utilizing tools, systems, and resources to resolve complex inquiries💙 Why Join Us?You’ll be part of a mission‑driven organization that values service excellence, collaboration, and growth—where your voice matters and your contributions truly make a difference for our members and community. #westpriority26 Job Type & Location This is a Contract to Hire position based out of Richland, WA. Pay And Benefits The pay range for this position is $19.50 - $21.50/hr. Requirements Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Richland,WA. Application Deadline This position is anticipated to close on May 5, 2026.h4>About TEKsystems:We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems And TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.