Senior Customer Solutions Engineer

At Sysdig, we believe cloud security isn't a compromise - it's a promise. From the start, our mission has been clear: to help organizations secure innovation in the cloud, the right way.We created Falco, the open standard for cloud threat detection, and continue to lead the cloud security market with runtime insights, open innovation, and agentic Al. Creators of technology trusted by over 60% of the Fortune 500, Sysdig gives teams the real-time clarity to move fast and defend what matters most.Culture matters here. We believe diversity fuels stronger ideas, and open dialogue drives sharper decisions. Recognized as a Best Place to Work and one of Deloitte's fastest-growing companies for the past 5 years, we're here to raise the standard for what cloud security and workplace culture should be.If you have the passion to dig deeper, the desire to challenge convention, and the curiosity to build something better, Sysdig is the right place for you.What You Will DoOwn executive-level relationships and strategic engagement for a portfolio of enterprise and high-value customers — building trust from engineers to the C-suiteCollaborate with customer teams on Sysdig deployments, architecture, and operational best practicesDrive alignment between customer business goals and Sysdig's technical capabilities through Success Planning and Outcome MappingLead Customer Business Reviews (CBRs) and ongoing strategic touchpoints with both technical and non-technical stakeholdersDevelop deep knowledge of customer environments to proactively identify risks and opportunities for optimization, expansion, and innovationLead and contribute to hands-on workshops that help customers unlock the full value of the Sysdig platformSupport Sales in renewal and expansion discussions by demonstrating measurable value realization and usage growthIdentify and mitigate account risk early through health monitoring, technical diagnostics, and stakeholder alignmentBe an advocate for customer requirements, partnering with Product and Engineering to align roadmap initiativesPartner with Support and Professional Services to ensure high-quality solutions and efficient issue resolutionMentor junior CSMs/CSEs and contribute to best practices, process improvements, and internal enablementWhat You Will Bring With You5+ years in Customer Success, Solutions Engineering, Technical Account Management, or Strategic/Technical Consulting at a SaaS or cybersecurity companyProven experience managing enterprise customer relationships and navigating complex organizationsHands-on experience installing and troubleshooting solutions on Kubernetes; experience working with container based solutionsStrong understanding of cloud-native applications, platforms, security, automation, and DevSecOps across AWS, Azure, and/or GCPExperience with scripting and API integration to support and troubleshoot technical solutionsDemonstrated success driving measurable customer outcomes and leading executive-level engagementsStrong business acumen and the ability to translate technical capabilities into business impact for both engineers and executivesExperience managing issues, performing root cause analysis, and driving resolutionExcellent communication, presentation, and stakeholder-management skillsBackground in cybersecurity or DevSecOps is a strong plusWhat We Look ForA strategic, consultative, customer-first mindset with the ability to influence senior stakeholdersOne or more of CKAD / CKA / CKS certificationsExperience with Linux, Helm, Terraform, Kubernetes, and cloud platformsSelf-motivated, proactive, and adaptable — comfortable navigating fast-paced, evolving environmentsStrong empathy, patience, and a genuine passion for working with customersCuriosity and comfort operating across both technical and business domainsCoachability and a team-oriented, collaborative, learning-driven attitudeExperience working with Sysdig and/or Falco is a plusWhen You Join Sysdig, You Can ExpectExtra days off to prioritize your well-being401(k) Retirement Savings Plan with a 3% company matchMaternity and Parental LeaveMental health support for you and your family through the Modern Health appFull health benefits package for you and your familyThe U.S. annual salary range for this full-time position is between $130,000 and $163,000 USD/year. Actual offers may be higher or lower than this range based on a variety of factors, including your work location, job-related experience and education.We would love for you to join us! Please reach out even if your experience doesn't perfectly match the job description. We can always explore other options after starting the conversation. Your background and passion will set you apart, especially if your career path is different.Sysdig values a diverse workplace and encourages women, people of color, LGBTQIA+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. Sysdig is an equal-opportunity employer. Sysdig does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity, or any other legally protected status.Sysdig may use responsible AI tools in connection with its recruitment and hiring efforts. These tools may be used to help Sysdig identify and shortlist talent for current and future job postings. You can opt-out of this practice at any time by [email protected] . To learn more about how this works and your rights, please see the Sysdig Global Applicant and Employee Privacy Notice: https://cdn.prod.website-files.com/681a1c8e5b6ebfc0f8529533/683d7a57fc05b32bae08c0f9_sysdig-global-employee-privacy-notice.pdf