Care Coordinator (EST)

Care CoordinatorLocation: Remote (must be located in EST)Who We AreTuesday Health is a value-based palliative care provider group dedicated to transforming serious illness and end-of-life care. We deliver goal-centered care focused on alleviating physical symptoms and emotional stress for individuals and their caregivers. Our interdisciplinary care teams reduce avoidable hospitalizations and improve quality of life wherever individuals call home. Through our leading-edge care model, Tuesday Health is shaping the future of community-based palliative care nationwide.The RoleThe Care Coordinator is responsible for facilitating conversations and collaboration between interdisciplinary care teams including complex care navigators, health plan care managers, primary care providers, and specialists. The Care Coordinator supports the scheduling process, makes reminder calls, facilitates collaboration with health plan clinicians, and works cross-functionally to provide a seamless patient experience. As a patient-facing role, the ability to foster patient relationships through empathy and striving to provide a patient-centered experience at every contact is critical.Key Responsibilities Of This Role May IncludeSupport scheduling for Complex Care NavigatorsMake patient reminder callsFacilitate collaboration with health plan care managersEnsure proper documentation of all patient contactsSupport outreach and navigation teams with operational and non-clinical tasksAnswer patient calls and appropriately transfer escalated patient issues, ensuring the appropriate resources are involvedIdentify and request necessary patient documentation from patients and community providersOther duties may be assignedA Strong Candidate Will Demonstrate The FollowingRequired Qualifications:High School Diploma / GED (or higher)Experience with escalated customer service issue resolutionKnowledge of Microsoft Office products – Microsoft Word (create and edit correspondence), Microsoft Outlook (email and calendar management), Microsoft PowerPoint (ability to create and edit slides) – and proficiency in Microsoft Excel (ability to create, edit, and sort spreadsheets, basic analytical formulas (VLOOKUP, if)Phone/Fax system experienceEMR experiencePreferred QualificationsAssociates Degree or higherTyping speed of 40+ WPMExperience as a Medical Assistant, Certified Nursing Assistant, Pharmacy Tech, or other clinical or administrative role in a health care settingSkillsOperational and Technical Skills – Supports operational process improvement; understand market and optimizes clinician travel to home/facility visits; able to navigate clinical management systemCustomer Service – Puts the patient first and delivers a high level of customer service and professionalism in all interactionsInterpersonal Skills – Focuses on solving conflict; listens to others; remains open to new ideasOral Communication – Speaks clearly and persuasively in positive or negative situations; listens and seeks clarification; responds openly to questions. Must be able to deal with frequent change, delays, or unexpected eventsDependability – Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; completes tasks on time or notifies appropriate person with an alternate planInitiative – Solution-oriented, asks for and offers help when needed; generates suggestions for improving work and workflowWhat We OfferCompetitive compensation, reflecting our commitment to attracting, retaining, and motivating the best talent in the industryComprehensive benefits including medical, dental, vision, and life insurance, paid time off and holidays, employer 401(K) match, etc.Remote work with multiple onsite sessions each year to maximize collaboration and team buildingA dynamic and inclusive team environment where you can lean on your teammates, offer candid feedback, bring your true self to work each day, and deliver tremendous impact while having fun along the wayMeaningful work each day; we care deeply about our mission, our patients, and each otherTuesday Health seeks to recruit and retain staff from diverse backgrounds and encourages qualified candidates to apply. Tuesday Health is an equal opportunity employer and does not discriminate on the basis of age, sex, gender identity/expression, sexual orientation, color, race, creed, national origin, ancestry, religion, marital status, political belief, physical or mental disability, pregnancy, military, or veteran status.