Senior Operations Manager

Senior Operations ManagerOversee daily operations of an 80,000 sq. ft. distribution and fulfillment facility in East Rutherford, NJ, ensuring efficient inbound, outbound, inventory control, and pick/pack operations across the warehouse.Lead, mentor, and develop a team of approximately 45 warehouse associates, leads, and supervisors while promoting a culture of accountability, empowerment, teamwork, and continuous improvement.Drive operational performance through the implementation, monitoring, and analysis of KPIs related to productivity, order accuracy, fulfillment speed, labor utilization, inventory accuracy, shipping performance, and overall warehouse efficiency.Develop and implement process improvements to streamline warehouse workflows, improve throughput, reduce errors, and increase overall operational performance in a fast-paced pick and pack environment.Maintain a strong hands-on leadership presence on the warehouse floor, providing guidance, coaching, problem resolution, and operational support as needed.Manage fulfillment operations for customer orders, ensuring timely, accurate, and cost-effective processing and shipment of products.Oversee staffing, scheduling, labor planning, and workforce allocation to meet daily operational demands and seasonal volume fluctuations.Manage departmental budgets, labor costs, operational expenses, and productivity initiatives while identifying opportunities for cost savings and operational efficiencies.Utilize Excel and spreadsheet reporting tools to analyze operational data, generate reports, track trends, and support decision-making processes.Partner with senior leadership to establish operational goals, performance expectations, and strategic initiatives aligned with company objectives.Ensure compliance with company policies, OSHA regulations, safety standards, and warehouse best practices while maintaining a clean, organized, and safe working environment.Collaborate cross-functionally with customer service, transportation, inventory control, purchasing, and other departments to ensure smooth operational execution and high customer satisfaction.Monitor inventory accuracy and oversee cycle counts, receiving processes, and shipping functions to maintain operational integrity and minimize discrepancies.Identify training and development opportunities for team members while building leadership capabilities within the operation.Foster an ownership mentality throughout the operation by encouraging initiative, responsibility, problem-solving, and proactive decision-making at all levels of the warehouse team.Prior experience managing warehouse operations within a pick and pack fulfillment environment is required.Strong leadership, communication, organizational, and team-building skills required.Must possess strong analytical and problem-solving abilities with experience utilizing KPIs and operational metrics to drive performance improvements.Proficiency in Microsoft Excel and warehouse reporting systems required.Experience managing budgets, labor planning, and operational cost controls required.Ability to thrive in a fast-paced, hands-on warehouse environment while effectively balancing strategic oversight and day-to-day operational execution.