SpringHill Suites Houseman (CONCORD)

Overview:$18 / hourThe Houseman requires an approachable, friendly and polished demeanor with a guest focus mindset. As Houseman you will create a warm & welcome atmosphere throughout the hotel by maintaining clean and safe public spaces and delivering guest request. You will support the Housekeeping and Laundry Team and stay in good with all other departments to ensure the guest are well cared for and have a memorable stay experience while visiting the Carolinas!Responsibilities:Have a warm and welcoming personality that can engage with guest and genuinely provide exceptional guest service and perform service recovery when needed.Perform routine troubleshooting for in-room issues and accommodate guest requestTake immediate and necessary steps to correct any safety hazards and cleanliness issues according to brand standard and hotel policymaintain cleanliness of lobby, meeting room, restrooms, fitness center and all public spaces throughout shift (Sweep, mop, vacuum lobby, empty all trash cans)Clean windows/doors as neededOrganize patio/pool deck furniture, set or remove cushions based on weather, empty trashWalk the parking lot and maintain clean and safe groundsCarpet cleaningAssist in guest room preventative maintenance programComplete trash and linen runs for the Room AttendantsStock and organize suppliesAssist with inventory controlAdhere to Company uniform and attendance policiesAdhere to Company code of conductProudly represent the brand and companyOther duties may be assignedQualifications:Previous hotel experience preferred, housekeeping or janitorial experience a plusPrevious Marriott experience a plusMust have great people skills and spirit to serveAble to be on your feet for an 8 hour shiftAbility to perform physical and repetitious tasks including pushing, pulling, lifting and gripping.Able to work morning and evening shift, weekends and holidays, indoors and outdoorsHave good verbal communication skillsAbility to multitask in fast paced environmentHave independent problem solving skills and sense of urgencyAbility to handle guest request and complaintsAbility to remain calm during emotionally charged situationsAbility to pass a mandatory (or random) drug test per company policy unless prohibited by state or provincial lawAbility to pass a background check if 18 years of age or older, which may include but is not limited to credit, criminal, DMV, previous employment, education and personal references per company policy unless prohibited by federal, state or provincial law.