Service Manager - Controls

Service Manager - ControlsThe Service Manager - Controls will oversee the operations of the controls service department, ensuring exceptional service delivery and customer satisfaction. This role involves managing a team of technicians, coordinating service activities, and maintaining the highest standards in building automation and HVAC control systems.Key ResponsibilitiesPerforming field service, troubleshooting, and system repairs on Delta Controls and other building automation systems.Develop and implement service strategies to improve efficiency and customer satisfaction in the controls department.Coordinate and schedule service calls, ensuring timely and effective resolution of customer issues.Conduct training sessions for technicians to enhance their skills in Delta Controls, BAS, and other relevant technologies.Maintain relationships with clients and ensure their needs are met by providing technical support and solutions.Monitor service performance metrics and prepare reports for management to identify areas for improvement.QualificationsBachelor's degree in Engineering, Technology, or a related field preferred.Proven experience in a service management role within the HVAC or Building Automation industry.Strong knowledge of building automation systems, HVAC controls, Delta Controls, and BAS.Ability to manage multiple projects and meet deadlines in a fast-paced environment.Technical certifications relevant to HVAC and building automation are a plus.BenefitsCompensation & Benefits:Employee Stock Ownership Program Discretionary Annual Bonus' Health Insurance Dental Insurance Vision Insurance 401k with Discretionary Company Contributions Paid Time Off (Vacation; Sick Time) Paid Company Holidays Paid Parental Leave Tuition Reimbursement Program Employee Assistance Program Gym Reimbursements