Medical Office Manager/ Care Manager

The Medical Office Manager / Care Manager works in the medical office completing a variety of tasks to ensure patient care, office readiness, and organizational growth. Their role is to interact with staff, ensuring successful day-to-day practices.This role also interacts with patients in person and via phone for assessments, treatment plans, scheduling, check-in, toxicology, and check out. They create and maintain community partners to ensure referral sources for patients, maintain the office, and attend community events on behalf of the company. Responsibilities and Duties Supervise staff, answering questions and ensuring successful operations Provide outstanding customer service greeting patients Checking patients in and out Verify Insurance information Collect co-pays/payments due Deposit cash at the bank Answer phones, return messages; participating in an on-call rotation Schedule new and existing patients Collection of drug screen samples Creating and maintaining a clean and welcoming office environment Data entry, running reports, auditing and filing Managing, updating, and charting patient records in an Electronic Medical Records System (EMR) Creating and maintaining community partnerships Assist patients and providers with referrals to community partners Completing assessments with patients that include social determinants of health Creating individualized treatment plans with patients Attending community events on behalf of the organization Other office duties as assigned by the regional manager This position requires travel between Franklin, Butler, and Erie offices Qualifications Bachelors degree in social services (Required) Office Experience: 1 Year (Required) US Work authorization (Required) Drivers License (Required) EMR experience (Preferred)