Project Coordinator

Position OverviewWe are seeking a highly organized and detail-oriented Project Coordinator to support the successful execution of business service installations, upgrades, professional services engagements, and remediation projects. This role serves as the operational hub for day-of-service activities, ensuring projects are completed on schedule, meet customer expectations, and comply with all technical and documentation requirements.The Project Coordinator will act as the primary liaison between field technicians, project managers, dispatch teams, vendors, and customer stakeholders throughout the lifecycle of each assigned project. Success in this role requires exceptional communication, proactive problem-solving, strong organizational skills, and the ability to manage multiple activities simultaneously in a fast-paced environment.Key ResponsibilitiesProject Coordination & ExecutionCoordinate and oversee day-of-service activities for installations, upgrades, remediation efforts, and professional services projects.Manage projects from technician dispatch through completion and work order closure.Support the successful execution of field service activities while ensuring adherence to project schedules, technical requirements, and customer expectations.Monitor project milestones and implementation timelines to ensure timely completion.Proactively identify project risks, delays, or challenges and coordinate resolution efforts.Technician Support & CommunicationConduct pre-dispatch readiness reviews with field technicians to verify:Arrival timesScope of work understandingRequired materials and equipmentAccess requirementsTechnical readinessProvide real-time operational support throughout installation and service events.Serve as the primary point of contact for communications between field technicians, management, project teams, vendors, and customers.Escalate issues appropriately to ensure minimal impact on project delivery and customer satisfaction.Project Tracking & ReportingTrack project activities and technician progress throughout the service event.Maintain accurate project records and status updates within designated project management platforms.Provide hourly progress updates and document milestone completion within systems such as Smartsheet, ILEX, and other project tracking tools.Ensure project information is updated consistently and accurately throughout the project lifecycle.Generate reports and provide project status updates to internal stakeholders.Documentation & Quality AssuranceValidate completion of all required project deliverables.Ensure installation documentation, test results, photographs, and supporting records are complete and accurate.Verify all required project documentation is uploaded to designated customer and company portals within established timelines.Review documentation for quality, completeness, and compliance with project standards.Support continuous process improvement initiatives related to project tracking, communication, and documentation management.Required QualificationsExperience coordinating projects, field service operations, dispatch activities, or technical service delivery.Strong organizational and time management skills.Ability to manage multiple projects and priorities simultaneously.Experience working with project tracking tools, ticketing systems, or workflow management platforms.Strong attention to detail and commitment to documentation accuracy.Excellent verbal and written communication skills.Strong problem-solving and decision-making abilities.Proficiency with Microsoft Office Suite, including Excel, Outlook, and Word.Ability to work effectively in a fast-paced, deadline-driven environment.Strong customer service orientation and stakeholder management skills.Preferred QualificationsExperience supporting telecommunications, technology, networking, or field service organizations.Familiarity with project management and service delivery methodologies.Experience utilizing Smartsheet, ILEX, or similar project tracking systems.Understanding of installation workflows, dispatch operations, and field technician support processes.Knowledge of service implementation, customer onboarding, or technical deployment projects.Desired SkillsStrong communication and collaboration abilities.Ability to provide clear direction and support to field personnel.High level of accountability and ownership.Strong analytical and critical thinking skills.Ability to remain calm and effective during high-priority situations.Proactive approach to identifying and resolving issues.Strong customer-focused mindset.Key Performance Indicators (KPIs)Performance in this role may be measured by:Installation Success Rates (Controlled and All-In)Project milestone attainment ratesHourly project update complianceDocumentation accuracy and completenessTicket update accuracy (target of 98% or greater)Documentation upload compliance within 24 hours of project completionService delivery quality metricsCustomer satisfaction resultsSchedule adherence and project completion performanceIdeal CandidateThe ideal candidate thrives in a fast-paced operational environment, enjoys coordinating multiple moving pieces simultaneously, and excels at keeping projects on track. They are highly organized, customer-focused, and capable of serving as the central communication point between field teams, customers, vendors, and project stakeholders. Experience supporting telecommunications or technical field service projects is highly desirable, but candidates with strong project coordination and operational support experience will also be considered.