NYC Customer Success Manager | 20% Growth | Strategic, Revenue-Focused Role in AI Ecommerce

A fast-growing AI company in ecommerce is hiring a Customer Success Manager (CSM) in New York City. This is not a reactive support role—it is a strategic, commercial post-sale seat where you’ll own onboarding, retention, product adoption, and expansion across high-growth ecommerce brands.The product helps brands drive more repeat revenue through email and SMS, and it is already used by 1,000+ brands including ThirdLove, David Protein, July Luggage, and Meshki. The company has raised $35M+, is growing quickly, and offers the kind of early-stage upside that appeals to strong CSMs who want more ownership, visibility, and influence inside a fast-moving business.Highlights of the roleStrategic CSM seat: This is a true post-sale revenue role with ownership across onboarding, renewals, expansion, and product adoption—not a ticket-taking support job.Real ownership: Manage a high-touch book of roughly 80 accounts with responsibility across onboarding, retention, adoption, and growth.Commercial upside: Success is tied to retention, engagement, and product adoption, with variable compensation built into the role.Strong product-market fit: Clear ROI, easy “non-technical” implementation, and a product that is highly relevant to ecommerce brands right now.High-touch customer work: Proactive outreach, regular check-ins, strategic business reviews, and consultative partnership with customers.Strong brand traction: 1,000+ ecommerce brands already using the platform, including recognizable consumer names.Career runway: Small, fast-moving team with real cross-functional exposure across Sales, Product, Engineering, and leadership.Location & work modelFlatiron, New York City—hybrid in office Tuesday/Wednesday/ThursdayCompensation & benefitsCompensation: Base $115K-$130K + 20% variable + equityBenefits: Health coverage, 401(k), $1K wellness stipend, MacBook/monitor setup, and standard startup perksWhat you’ll be doingOwn the post-sale journey from onboarding through retention, adoption, and account growthManage a high-touch book of ecommerce customers and act as a strategic advisorRun regular check-ins and business reviews, using data to reinforce value and identify opportunitiesPartner with Sales on expansions and with Product/Engineering on customer feedback and product usageThe right candidate2+ years in Customer Success, Account Management, or a similar customer-facing post-sale roleStrong fit for MarTech, ecommerce SaaS, Shopify ecosystem, CRM, loyalty, retention marketing, or related backgroundsCommercial mindset—comfortable with renewals, adoption, and growth inside existing accountsSmart, proactive, low ego, and comfortable in a scrappy, high-growth environment