Client Care Specialist

Client Service Specialist – St. Petersburg, FLFinTrust Connect has partnered with a specialized insurance organization to identify a Client Service Specialist for an opportunity supporting builder-focused commercial insurance operations. This position is ideal for a detail-oriented insurance professional who excels in policy servicing, operational accuracy, and delivering a high-quality client experience.Why this opportunity?Culture: Team-oriented and process-driven environment with a strong focus on accountability, responsiveness, and professional development.Workplace: Hybrid based in St. Petersburg, Florida.Function: This role supports the daily servicing and operational execution of commercial insurance accounts, ensuring timely processing of certificates, endorsements, policy changes, and documentation management.Requirements:1–3 years of P&C insurance agency or carrier servicing experienceWorking knowledge of General Liability, Property, Auto, Umbrella, and Workers' Compensation policiesHands-on experience with ACORD forms, COIs, and endorsementsFamiliarity with AMS platforms or comparable insurance systemsStrong attention to detail and organizational skillsProfessional written and verbal communication abilitiesConstruction or builder-focused insurance experience preferredCISR designation or progress toward certification preferredAbility to manage deadlines and multitask in a fast-paced environmentDescription:Process certificates of insurance, endorsements, cancellations, and reinstatementsMaintain accurate and timely AMS documentation and audit trailsSupport builder warranty enrollment and compliance documentationRespond to client service requests and coordinate escalations when neededMonitor task queues to ensure timely completion of servicing activitiesCommunicate status updates and timelines clearly to clients and internal teamsCollaborate with account managers and operations leadership to improve workflowsAssist with onboarding and training of new team members when applicable