Service Coordinator

DescriptionKanawha Scales & Systems (KSS) is a leader in industrial weighing, measurement, and automation solutions, supporting customers across manufacturing, mining, utilities, logistics, aerospace, defense, and energy. For decades, we’ve built our reputation on technical expertise, reliable service, and a simple philosophy: take care of our customers and take care of our people.At KSS, our people are what set us apart. We offer competitive pay, strong benefits, and ongoing training to support long-term growth. As we continue to expand, we provide real opportunities for employees to develop their skills, advance their careers, and make an impact.Kanawha Scales & Systems, LLC is seeking a Service Coordinator to support our team based in Roanoke, VA. In this role, you will be responsible for coordinating service activities, supporting field technicians, and ensuring a high level of customer service in a fast-paced environment. This position serves as a key support function for the Service Manager.The Service Coordinator receives and manages scale repair requests from customers. The Service Coordinator organizes resources and coordinates with stakeholders (the customer, technicians, office staff, and suppliers) to efficiently and effectively handle all day-to-day and week-to-week flow of events. This is key to ensure we always continue to provide the customer with the best possible service. A successful service coordinator will enable the organization to anticipate workflow requirements, apply resources, and accomplish our short- and long-term objectives. We strive to accomplish our work on the first attempt with zero return trips for the same issue.RequirementsDuties and ResponsibilitiesField all service-related phone calls/emails and efficiently schedule technicians to complete all required service work within customer specified timeframesCreate jobs and schedule in ERP system to be ready for technicians in the fieldConfirm vendors have all necessary parts available before going to a job siteCommunicate with all stakeholders and respond in a prompt and professional manner. Stakeholders include customers (existing and new), suppliers, and our team.Daily review of all open jobs and update statuses accordinglyEnter and maintain accurate service activity notes in ERP including but not limited to client and vendor communication, shipping information, any other item related to a specific jobPosting of parts shipped and/or used on service orders. Must be done the same day they were shipped or the day the paperwork was received showing parts were used.Replenishment of parts in vendor parts kits immediately upon usePerform activities with a proper balance of urgency and diligence.Manage customer scale information in database.Support other service coordinators as neededAdditional relevant duties may be assigned.QualificationsRequired Skills/AbilitiesStrong communication skills both orally and writtenAttention to detailSense of urgencyForward thinkerEffective Multi TakerOrganized and able to handle heavy volumes and pressing deadlinesStrong computer skills including ERP systems and Microsoft Office (all applications)Qualifications IncludeEducation: High school degreeService-related backgroundAbility to work overtime as neededPersonal CharacteristicsLeads by exampleNatural ability to converse with customers and vendorsTeam player willing to help out in any capacity when neededExperience5 years of experience in industrial services or closely related business preferred.Working ConditionsThe nature of the industrial weighing business is 24/7/365 and the service coordinator must commit to a demanding and highly responsive position. This is a full-time position and typical hours are M – F, 8:00 am to 5:00 pm.Physical RequirementsThe work environment is open-air cubicles among a number of other National Accounts team members. There will be prolong periods of sitting and working at a computer and answering incoming calls. Occasionally you may need to lift incoming or outgoing shipments of approximately 15 lbs.This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.What We OfferWe provide a competitive compensation and benefits package, including:Health Insurance: HighmarkCritical Illness, Accidental, and Hospital Indemnity PlansDental and Vision PlansCompany-paid STD & LTD Disability InsuranceEducational and Tuition ReimbursementMaternity (12 weeks) and Paternity LeaveEmployee Assistance ProgramBasic & Voluntary Life AD&D401(k) Retirement Plan: 4% employer matchPaid Time Off (PTO)Company-provided PPEEmployee discounts on products and servicesNetworking and professional development opportunitiesAdditional InformationThis job description is not intended to cover all duties, responsibilities, or activities required of the employee. Responsibilities may change at any time with or without notice.Proof of authorization to work lawfully in the United States is required.Kanawha Scales & Systems is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran statusSalary Description$22/hr - $24/hr