Customer Service & Shared Services Administrator

Customer Service & Shared Services Administrator Raindrop Car Wash is seeking a friendly, professional, and highly organized Customer Service & Shared Services Administrator. The primary responsibility of this role is to make outbound calls to customers who need support with their accounts, ensuring every member receives excellent service and timely solutions. In addition, this role will provide general administrative support that will vary from week to week, offering the opportunity to learn and contribute across multiple areas of the business, to include Marketing, IT, HR, Training and Operations.Primary Responsibilities Customer Service:Make outbound calls to customers regarding membership issues, billing, and account supportHandle inbound calls as needed with professionalism and efficiencyProvide clear, friendly, and solutions-oriented communication to resolve customer concernsRecord and track customer interactions and feedback in company systemsEscalate issues to management when appropriateManage customer inquiries through multiple channels of communication (i.e. ticket software, company email account and site chats)Secondary Responsibilities - Administrative Support (Varies Weekly):Facilitating the hiring and onboarding of new hiresCoordinating logistics for company-wide eventsTroubleshooting issues within the company's CRM softwareAssisting with fundraising activities for partnering organizationsAssisting IT with setting up internal access for employeesQualifications:Strong understanding of customer service and a high comfort level speaking on the phonePrevious receptionist or front-desk experience preferredExcellent communication skills (both verbal and written)Organized, detail-oriented, and able to manage multiple tasks in a fast-paced environmentBasic computer skills required (i.e. Microsoft Word/Excel/PowerPoint); familiarity with CRM systems, email platforms, and social media tools preferredFriendly, professional demeanor with a customer-first mindset