L2 Application Support (P&C Insurance)

Ready to build the future with AI?At Genpact, we don’t just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.Role: L2 Application SupportLocation: Chicago IL (Remote)The L2 Application Support Analyst will provide advanced functional and technical support for applications supporting Property & Casualty (P&C) insurance operations such as policy administration, claims, billing, underwriting, and rating systems. The role involves incident analysis, root cause identification, issue resolution, coordination with L3/engineering teams, and ensuring system stability and SLA compliance.ResponsibilitiesProvide Level 2 support for P&C insurance applications including:Policy AdministrationClaims ManagementBilling & PaymentsUnderwriting & RatingAnalyze, troubleshoot, and resolve medium to complex production issues escalated from L1 support.Perform root cause analysis (RCA) and document permanent fixes.Support batch jobs, integrations, and interfaces (inbound/outbound feeds).Monitor application health, logs, and alerts; proactively identify risks.Manage incidents and service requests through ITSM tools (ServiceNow, JIRA, Remedy, etc.).Ensure adherence to SLA and compliance requirements.Participate in problem management and continuous improvement initiatives.Support change deployments, release validation, and post‑deployment verification.Coordinate with L3 teams, vendors, and business users during critical incidents.Understand P&C insurance workflows including:New business, renewals, endorsementsClaims lifecycleCancellations, reinstatementsPremium calculation and billingInterpret business rules related to coverages, deductibles, limits, endorsements, and regulatory rules.Support business users by providing timely resolution and clear communication.Create and maintain runbooks, SOPs, and knowledge articles.Document known issues, workarounds, and system behavior.Participate in knowledge transfer sessions with L1 and L3 teams.Qualifications we seek in you!Minimum Qualifications3–6 years of IT application support experience.2+ years of experience in the P&C insurance domain.Bachelor’s degree in Computer Science, Information Systems, or equivalent experience.Strong SQL skills for data analysis, validation, and issue investigation.Preferred Qualifications/ SkillsExperience supporting insurance core systems (Insurity, Guidewire, Duck Creek, Majesco, or similar preferred).Exposure to cloud platforms (AWS, Azure)Experience in agile / DevOps environmentsWhy join Genpact? Lead AI-first transformation – Build and scale AI solutions that redefine industries Make an impact – Drive change for global enterprises and solve business challenges that matter Accelerate your career—Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills Grow with the best – Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace Committed to ethical AI – Work in an environment where governance, transparency, and security are at the core of everything we build Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together. The approximate annual base compensation range for this position is $70,000 to $85,000. The actual offer, reflecting the total compensation package plus benefits, will be determined by a number of factors which include but are not limited to the applicant’s experience, knowledge, skills, and abilities; geographic location; and internal equityGenpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.