Manager of People Operations

Role OverviewThe Manager of People Operations is responsible for how HR services are delivered and scaled across the organization. This role focuses on building reliable, efficient HR operations through process improvement, service delivery optimization, and technology enablement.This person is a hands-on operator who can identify where HR workflows break down, improve them, and build systems that allow the function to run consistently at scale. They will also support the implementation of automation and AI tools that improve how HR works.What You'll DoAssess and improve HR workflows across the employee lifecycle to reduce friction, redundancy, and gapsBuild and maintain a process improvement roadmap, including standardized workflows and documentationDefine and track operational KPIs such as SLAs, cycle times, and error rates, and build dashboards that provide visibility into HR performanceLead root cause analysis for recurring HR issues and implement scalable, durable solutionsSupport the design and lead implementation of a tiered HR service delivery model, including self-service, shared services, and HRBP escalationDrive adoption of HRIS as the system of record and primary employee touchpointProvide oversight and support for benefits administration, serving as an escalation point for complex issuesIdentify and implement targeted HR technology, automation, and AI solutions that reduce manual work and improve efficiencyPartner cross-functionally with IT and business leaders to align HR operations with organizational needsLead and develop the People Operations team, ensuring clear ownership, prioritization, and accountabilityWhat We're Looking For5+ years of progressive HR experience with a focus on HR operations, HRIS, or process improvementProven experience improving or scaling HR workflows in a growing organizationHands-on experience with an HRIS such as Workday, SAP, UKG, or a comparable platformStrong analytical skills with the ability to build, interpret, and act on operational dashboards and metricsExperience leading cross-functional operational change initiatives2+ years of people leadership experienceAbout AvidXchangeAvidXchange is a leading provider of accounts payable (“AP”) automation software and payment solutions for middle-market businesses and their suppliers. By trade, we are a technology company, but if you ask anyone who works here, they’ll tell you our people are at the core of who we are. At AvidXchange, mindset is everything. We are Connected as People, Growth Minded, and Customer Obsessed. These three mindsets represent our culture – who we are, who we’ve always been, and they guide us to improve every day. Since our founding in 2000 in Charlotte, NC, we’ve created a company of over 1,500 teammates working across the U.S., or remotely. AvidXchange is proud to be Certified™ as a Great Place to Work®. The prestigious recognition is based on anonymous data from our teammates and makes official what our teammates have known for years – that AvidXchange is a Great Place to Work®.Who You AreA go-getter with an entrepreneurial mindset – that means you are not afraid of taking risks, winning big or facing the unknown. Someone who understands that business is people centric. Connecting with others as humans first allows you to develop mutually beneficial working relationships. Focused on making a difference for our customers. AvidXchange exists to help solve complex problems for our customers so we can all realize our potential. What You’ll GetAvidXchange teammates (we call them AvidXers) get the perks and prestige of a growing tech company paired with the flexibility of a founder-led startup. We help our AvidXers develop as professionals and as human beings, providing work/life balance, development programs, and competitive benefits. At AvidXchange, we are building more than a tech company – we are building an experience. We remain committed to a culture where you can fully be 'you’ – connected with others, chasing big goals, and making a meaningful impact. If you want to help us grow while realizing your potential and creating stories you’ll tell for years, you’ve come to the right place.AvidXers Enjoy18 days PTO* 11 Holidays (8 company recognized & 3 floating holidays) 16 hours per year of paid Volunteer Time Off (VTO) Competitive Healthcare High Deductible Heath Plan Option that has $0 monthly premium for teammate-only coverage 100% AvidXchange paid Dental Base Plan Coverage100% AvidXchange paid Life Insurance 100% AvidXchange paid Long-Term Disability 100% AvidXchange paid Short-Term Disability Employee Assistance Program (EAP) - Provides counseling services, legal and financial consultations and health advocacy for Teammates and their eligible dependentsOnsite Health Clinic with Atrium Health - available to Teammates and their eligible dependents401(k) Match: 100% match on the first 3% of your salary, plus 50% match on the next 2%Parental Leave: 8 weeks 100% paid by AvidXchange** Discounts on Pet, Home, and Auto insurance WeeCare Childcare Service: helps teammates find affordable daycare, childcare, and tutors 40% less expensive than traditional daycare centers Perks at Work: free discount program that provides teammates the opportunity to save on items from electronics, movie tickets, car buying, vacations, and more Onsite gym fitness center, yoga studio, and basketball courtTuition Reimbursement up to the federal maximum of $5,250***Hybrid Workplace FlexibilityFree parkingFully granted from beginning of year, pro-rated if hired mid-yearMust be full-time for at least 3 monthsMust be full-time for at least one year Equal Employment OpportunityAvidXchange is an equal opportunity employer. AvidXchange is committed to equal employment opportunity in accordance with applicable federal, state, and local laws. AvidXchange will not discriminate against applicants for employment on any legally recognized basis. This includes, but is not limited to veteran status, race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age and physical or mental disability.