Project Manager-I

Join a Global Leader in Workforce Solutions – Net2Source Inc.Who We AreNet2Source Inc. isn't just another staffing company, we're a powerhouse of innovation, connecting top talent with the right opportunities. Recognized for 300% growth in the past three years, we operate in 34 countries with a global team of 5,500+. Our mission? To bridge the talent gap with precision—Right Talent. Right Time. Right Place. Right Price.Job Title: Platform Implementation ManagerDuration: 6 MonthsLocation (Preferred, in Priority) New York City, San FranciscoLocation (Open To): Phoenix, Los Angeles, Denver, ChicagoAbout the team*** Commerce Platform is ***'s first software-as-a-service business unit – offering a suite of products and services across online ordering, branded mobile apps, loyalty solutions, and more that enable merchants (restaurants, grocers, retailers, etc.) to reach customers through their own first-party channels.Our newly launched Commerce Platform Merchant Experience pod focuses on ensuring merchants have a seamless experience when transitioning from their current tech stack to our *** Commerce Platform products and on providing ongoing specialized support for merchants tech needs. Within this pod, the Platform Implementation Manager (PIM) Team was created to help our merchants onboard, implement, and grow their business from day one. The team supports our merchants after they sign up, through their first weeks live, and delivers top-tier service and support.About the roleThe Platform Implementation Manager is responsible for providing best-in-class onboarding experience for our SMB merchants into our *** Commerce Platform products. PIM is the merchants' "quarterback", the person responsible for troubleshooting, coordinating with the various internal and external stakeholders, and ensuring merchants have a smooth transition from their current digital ordering solution to ours.On a day to day, this means working closely with the sales and account management teams to get merchants set up for success from day one:Setting up kick off calls and project managing the implementation of Online Ordering, mobile apps, loyalty and gift card programs for our merchants, coordinating with several internal teams to ensure merchants are using our products as soon as they sign up for itTechnical troubleshooting of issues (within merchants websites and internally)Educating our merchants on our products: answering "how to" questions, proactively guiding and educating them through the transition and set up process and providing operational support during the initial weeks of our products usageCollecting and registering feedback from merchants on our productsYou will report to the Associate Manager, Strategy & Operations, and work within our Commerce Platform organization. This primarily remote role close to one of our corporate hubs for easy co-working and collaboration across the team on occasion.You're excited about this opportunity because you will...Drive merchant onboardings & implementations with clear, concise communication.Deliver strong presentations and handle merchant frustrations with grace and support.Train our merchants on ***'s Online Ordering product and functionality.Leverage your tech-savviness and curiosity to troubleshoot merchants technical issues.Become a product expert and cross-functional subject matter expert on Online Ordering.Collaborate and support our sales and account management teams with their merchant implementation challenges.Share product and operations feedback with our team on a regular basis to share our team's trajectory and product offerings.Meet our team's high bar of internal and external service and timeline goals.Highlight opportunities for leadership to improve team workflows and merchant success.Be able to achieve immediate results and adapt to an evolving work environment.Look for ways to improve and want to shape the direction of the company.We're excited about you because...Bachelor's degree or equivalent work experience3-5 years of work experience in onboarding, implementation, project management and/or account managementAble to complete tasks accurately, effectively, and on time with superb attention to detailExperience working successfully cross-functionally with individual contributorsExcellent external and internal customer presentation and communication skillsTech-savvy: you are curious and able to dig into technical issues and troubleshoot merchant issues before escalating them to engineeringWhy Work With Us?We believe in more than just jobs—we build careers. At Net2Source, we champion leadership at all levels, celebrate diverse perspectives, and empower you to make an impact. Think work-life balance, professional growth, and a collaborative culture where your ideas matter.Our Commitment to Inclusion & EquityNet2Source is an equal opportunity employer, dedicated to fostering a workplace where diverse talents and perspectives are valued. We make all employment decisions based on merit, ensuring a culture of respect, fairness, and opportunity for all, regardless of age, gender, ethnicity, disability, or other protected characteristics.Awards & Recognition• America's Most Honored Businesses (Top 10%)• Fastest-Growing Staffing Firm by Staffing Industry Analysts• INC 5000 List for Eight Consecutive Years• Top 100 by Dallas Business Journal• Spirit of Alliance Award by Agile1Ready to Level Up Your Career?Click Apply Now and let's make it happen.Thanks & Regards,Swati RaiAccount ManagerNet2Source Inc.270 Davidson Ave, Suite 704, Somerset, NJ 08873Office: (201) 340-8700 x 547 | Cell: (551) 349-7175 | Email Id:Web: | Social: | |