Technical Support Spec

Job DetailsDescriptionCarespring is searching for a Technical Support Specialist to provide a wide range of hardware / software support to Carespring employees in multiple locations in the northern Cincinnati and Dayton area.PAY RATE: $50K-$55K depending on experienceYou’ll Be Responsible ForProviding exceptional hardware and software technical support to Carespring staff at multiple locations by identifying, investigating, and resolving end user technical issuesSupport will include on-site, in-person, and remoteResponding to incoming issues initiated from our ticketing system, phone calls, emails, and text messagesConfiguring and supporting hardware such as servers, laptops, desktops, tablets, mobile phones, printers, & networking equipmentDriving to multiple locations weekly for on-site support. This is not a call center or fully remote position. You will be at a different location each day of the week providing technical support.You’ll Need To HaveA strong technical aptitudeA friendly, customer service driven attitudeExcellent communication skills (telephone as well as in person)Exceptional organizational skillsA degree in computer related field or 3 years of experience working in technical support or IT related fieldThe ability to work independently and as part of a teamHigh level of accuracy and attention to detailAbility to think critically and innovate in order to solve complex problemsAbility to work extra hours when necessaryAbility to lift and move IT hardware (up to 50 lbs.)Hands-on experience in desktop support/troubleshooting in a Microsoft environment (Active Directory, Microsoft 365, Office, Teams, SharePoint, & Exchange)Experience with configuration, installation, and maintenance of desktop computers, laptops, tablets, printers, and networking equipmentWe’re Proud To Offer YouMileage ReimbursementDaily Pay – Get paid the same or next day if neededFlexible schedulesHoliday payEmployee referral bonus payPaid Time Off Accrual – from date of hireMedical InsuranceDental InsuranceVision Discount PlanLife Insurance – paid for by companyShort-Term Disability Insurance401(k) Company MatchExceptional Care & Quality Service are the hallmarks of Carespring’s in-house team of talented and experienced licensed therapists, nurses and caregivers.Carespring is an EOE/M/F/D/V and Smoke-Free Workplace