Connected Care Case Manager

Position Title: Connected Care Case ManagerDepartment: Homeless Guest ServicesReports To: Director of Homeless Guest ServicesStatus: Full-time, Non-Exempt, HourlyGeneral Function: The Connected Care Case Manager will develop and facilitate individualized case management services to reduce shelter stays and connect guests with other supportive services.Principal ActivitiesProvide individualized case management to Connected Care clients.Work with community agencies, SBRM Men’s Program, and HGS to coordinate intakes & exits of Connected Care Beds Develop a clearly written individualized treatment plan for assigned case load Maintain accurate data in computer databases and logs Build trust and rapport with guests Provide appropriate referrals including (but not limited) to substance abuse treatment Assist Connected Care clients with transportation needs Track client progress and provide updates and report to HGS team and other SBRM staff Utilize a client-centered approach that includes motivational interviewing, harm reduction, and trauma informed care Provide crisis intervention services when needed Maintain a current, thorough knowledge of community resources and utilize them to provide comprehensive, wrap-around services to clients Participate in evaluation and trainings to better respond to client/community needs Support Shelter Case Managers as needed Perform case management activities including (but not limited to): Intake assessments and evaluations Establishing program goals and priorities. Conducting scheduled case management meetings with guests. Following up on treatment referrals for clients and supporting client’s transition from Connected Care Bed to treatment Be a contributing member of the Homeless Guest Services team.Meet with Homeless Guest Services team to discuss operations and guests Keep team apprised of client issues and concernsMaintain good rapport with Men’s staff, HGS staff, and security personnel with a willingness to work together to solve difficult problems Act as a responsible party, alongside SBRM Men’s Staff, HGS Staff, and security personnel, for any problems, emergencies, or disputes that can arise while guests are on SBRM property Support the Emergency Shelter Team as needed Assist with piloting new Homeless Guest Services initiatives and programs Compensation And Benefits$22.00-$26.00 DOE Company sponsored retirement plan with a 4% match 15 vacation days, 13 holidays, and paid sick time Employer sponsored health benefits