Client Services Lead

Client Experience LeadThrough a genuinely warm and welcoming demeanor, the Client Experience Lead is responsible to cultivate and enhance the client experience for their self-care and exhibit our premium brand experience. The Client Service Lead has a passion for beauty and hospitality. They also provide critical support to our nail designer and studio leadership team by ensuring we have everything needed to deliver MiniMoments of luxury and premium brand experience.What You'll Do:Client JourneyCultivate loyal clientele baseBrand advocateEngage clients on Service & Retail offering and rebookingEnsure studio ambiance and cleanliness to brand standardEngages with first time clients and educates on Brand storyResponsible for client managementIs knowledgeable of all service and product offerings and can effectively communicate with clients.Shows Professionalism and Courtesy when greeting clients.Clean:Manages clean lab and studio supply organizationFollows our 3-step sanitization process for tools to provide servicesOrganize all supplies and tools needed and deliver to Nail Designer and EditorsProactively maintains studio cleanliness to MiniLuxe brand standardsSupports nail designers with cleaning process and station turnover between servicesManage service floor:Observes all areas of service floor to ensure appropriate timing and client flowContacts clients according to late policy.Accurately book and/or change appointmentsSupports Driving Revenue:Can become a product expert to drive retail sales to make daily goalsEducates clients about polish offerings, service upgrades, loyalty program membership and retail.Effectively optimizes bookings for maximum client intake.Invites clients to re-book, or book reoccurring appointments.Proactively optimizes the booking system and seamlessly adjust to accommodate real-time changes.Is business savvy to recommend service upgrades and communicate about retail products.Who You Are:2-3 years in a Client Servicing roleA genuinely warm & welcoming demeanorEager to learn and develop skillsPossesses a passion for beauty and hospitalityDelivers an amazing client experience in a premium brand environmentOperational excellence through accurate and effective appointment bookingAbility to multi-taskUse of computer equipmentPhysical DemandsAbility to lift 25 lbsWhile performing the duties of this job, the employee may be regularly required to stand for long periods of time (i.e. 8 hour shift, while not on break)The employee frequently is required to stand and walkMust be able to bend/kneelMust be able to handle light cleaning supplies and chemicalsJob Type: Full-timeThe MiniLuxe Offer What's in it for you?In return, you are rewarded with a competitive compensation package including medical/dental/vision/LTD/STD and life insurance benefits, PTO, 401k, Free Services & Retail Discounts, and much more.