VIP Service and Sales Supervisor

Company: Mr. Hospitality GroupDepartment: Front of House / Guest RelationsReports To: VIP Manager, General ManagerClassification: ExemptCompany OverviewMr. Hospitality Group is a global luxury hospitality group recognized for creating refined,design-forward, and experience-led dining destinations. With a portfolio that spans ultra-luxury restaurants, hospitality concepts, and cultural destinations, the group is known forits commitment to excellence, discretion, and elevated guest experiences.Position OverviewThis position is based on‑site at Mr. Hospitality Group’s flagship ultra‑luxury fine diningrestaurant and functions as a senior front‑of‑house leader, providing on‑the‑floorguidance and coaching to servers, support staff, and hosts. The VIP Service & SaleSupervisor partners closely with the Floor Manager, VIP Manager, Sommelier, ExecutiveChef, Event and the centralized Reservations team to ensure cohesive execution of all VIPexperiencesThe VIP Service & Sale Supervisor is entrusted with the stewardship of the restaurant’smost valued guest relationships and experiences. This role ensures that service deliveryconsistently reflects the precision, restraint, and excellence associated with Michelin-starred French dining and European luxury service.Operating with discretion, authority, and refined judgment, the VIP Service & SaleSupervisor curates seamless, highly personalized experiences for VIP and high-profileguests, while safeguarding brand integrity and service consistency in alignment with Mr.Hospitality Group standards.Core ResponsibilitiesMichelin-Standard Guest Experience Deliver and uphold service standards consistent with Michelin-level fine dining andEuropean luxury hospitality, including technical perfection in table-sidepreparations, in-front-of-guest plating, and beverage service. Lead and coordinate the service and support team during VIP seating, ensuringflawless tableside execution, synchronized pacing, and consistent adherence toMichelin level standards Personally oversee the experience of VIP and high-profile guests from arrival todeparture, building a personalized welcome by remembering guest names,preferences, and prior visits. Anticipate guest preferences through meticulous attention to detail, guest history,and cultural awareness. Resolve service deviations immediately and discreetly, preserving the integrity ofthe dining experience.High-Profile Guest Stewardship Act as the primary liaison for repeat VIP guests, celebrities, dignitaries, executives,and brand partners, managing all high touch communication and on property hostingto reinforce loyalty and trust. Proactively generate VIP business by nurturing relationships with past guests,corporate clients, hotel concierges, and brand partners to secure private dining,buyouts, and high value reservations. Cultivate long-term guest loyalty through consistency, discretion, and proactiverelationship management, including personalized invitations, tailored experiences,and follow-up after key visits. Maintain strict confidentiality regarding guest identities, preferences, and visits,while accurately capturing profiles and preferences in guest history and CRMsystems for future personalization. Coordinate and sell bespoke experiences including private dining, tasting menus,curated celebrations, and exclusive moments, actively driving revenue throughupselling, package design, and partnership opportunities. Collaborate with marketing, PR, and sales teams to design and activate targetedcampaigns, hosted events, and limited-edition experiences that drive VIP visitationand spend. Track VIP visit frequency, average spend, and event conversion, preparing regularreports and collaborating with reservations, events, and marketing teams to achievedefined sales and retention targetsBeverage Knowledge & Pairing Excellence Demonstrate advanced knowledge of wine, champagne, and premium spirits,with emphasis on French and European regions Collaborate closely with the Sommelier and Executive Chef on precise andthoughtful food and beverage pairings Confidently engage with knowledgeable and discerning guests regarding terroir,vintages, producers, and pairing philosophy Support cellar-driven initiatives, tastings, and exclusive beverage experiencesService Leadership & Execution Partner with the General Manager, Executive Chef, Sommelier, and senior front-of-house leadership to ensure cohesive execution and Michelin-level service standardsacross all touchpoints. Lead VIP-focused pre-service briefings to align the team on expectations, menuchanges, guest history, and service nuances, and provide clear direction on roles andtable assignments. Monitor dining room cadence, timing, and service choreography to maintainharmony and flow, intervening to adjust pacing, table allocation, and support whereneeded. Provide on-the-floor coaching and real-time feedback to captains, servers, andsupport staff on table-side technique, professional demeanor, and guestcommunication. Own real-time problem solving and guest recovery for VIP and complex situations,while setting the standard for calm leadership, polished communication, andprofessional presence.Reservations, Seating & Spatial Strategy Oversee VIP reservations, seating strategy, and table allocation with attention toprivacy, pacing, revenue optimization, and overall dining room balance, serving asthe final decision-maker on seating priorities. Ensure spatial decisions align with guest comfort and service excellence byleveraging reservation and guest-history systems to flag VIPs, honor preferredtables, and plan sections proactively. Partner closely with the VIP manager, reservations, events, and security teams toanticipate and manage special requests, re-seating needs, and lastminute changeswith precision, composure, and discretion.Brand Integrity & Continuous Refinement Serve as a visible yet discreet ambassador of Mr. Hospitality Group’s brand values,Michelin-level service standards, and guest-centric philosophy across allinteractions. Maintain impeccable grooming, posture, and professional demeanor at all times,role modeling expected standards and reinforcing them consistently with thefront of house team. Translate guest feedback, service KPIs, and post service debriefs into clear insightsand recommendations to leadership, helping to continuously refine and elevate theVIP guest experience.Required Qualifications 5+ years of experience in Michelin-starred or Michelin-aspiring fine dining,luxury hotels, or European luxury hospitality environments Proven experience managing high-profile, celebrity and/or ultra-high-net-worth clientele Mastery of French fine dining service standards and European luxuryhospitality protocols Advanced beverage knowledge, including wine, Champagne, and pairingprinciples (formal certification strongly preferred) Exceptional emotional intelligence, cultural fluency, and discretion Demonstrated ability to perform with consistency and composure in high-pressure,high-visibility environmentsPreferred Qualifications Sommelier certification (CMS, WSET, or equivalent) Fluency in French or additional European languages Experience supporting Michelin inspections or operating within Michelin-recognized establishmentsCore Competencies Precision, consistency, and attention to detail Anticipatory service mindset Quiet leadership and authority Cultural sensitivity and discretion Commitment to excellence and continuous refinementScheduling & Physical Requirements Flexible availability aligned with peak service periods, VIP visits, and special events Ability to stand and move throughout the dining room for extended periodsSuccess ProfileAt Mr. Hospitality Group, the VIP Service & Sale Supervisor is measured not by visibility,but by judgment, consistency, and flawless execution. This role requires mastery ofservice fundamentals, refined interpersonal intelligence, and an unwavering commitment toexcellence at the highest level of hospitality.Mr. Hospitality Group LLC, 1111 SW 1 Ave LLC d/b/a Marion/ Lafayette and 550 Washington LLC provide equal employment opportunities to qualified individuals with disabilities, which includes providing reasonable accommodation as required by law. If you need reasonable accommodation, please notify management.