Embedded Program Manager
Overview:
In this role you will serve as the embedded operational partner for Walmart's Emergency Communications Platform, driving day-to-day administration and readiness. You support platform governance, admin training, and issue resolution to enable rapid emergency activations. Working closely with Walmart's Emergency Communications Team and GSOC, you will optimize configurations, data integrity, and continuous improvements. This position offers impact at the intersection of security, operations, and technology within a global, fast-moving SaaS environment. Compensation / Benefits Competitive base salary + company-wide bonus program Generous and flexible time off and parental leave policies Health benefits – Medical, Dental, Vision and Life Insurance 100% paid for employees 401K with generous company match Career development opportunities through Learning & Development Award-winning culture and Best Places to Work recognition
Responsibilities:
- Administer Walmart's Emergency Communications Platform (users, permissions, groups, templates, configurations)
- Maintain platform readiness through health checks and audits; validate associate data
- Provide technical support and troubleshoot access/configuration/notification issues
- Train and enable platform administrators; create job aids and SOPsSupport continuous improvement: test features, deploy integrations, KPI reporting
- Partner with Walmart as AlertMedia's dedicated operational resource for GSOC and Emergency Communications TeamKey requirements 5+ years in enterprise SaaS in technical account management, program management, or customer success
- Ability to operate independently in a large, decentralized enterprise
- Strong project management and stakeholder prioritization across two organizations
- Depth in platform administration (users, permissions, integrations, data validation)
- Experience applying AI/emerging technologies to improve decision-making and communication
- Experience in security, emergency management, or crisis communications is a plus
- Able to pass background checks and clearance processes across Walmart and AlertMediaSelf-motivated and action-oriented
- Independent and able to operate without daily on-site presence
- Strong judgment and empathy
- Platform administration depth (user/permission management, integrations, data validation)
- Troubleshooting and technical issue resolution
- Training delivery and documentation (onboarding, SOPs)