Technical Services Engineer

A company is looking for a Technical Services Engineer to provide expert support and troubleshooting for healthcare IT systems. Key ResponsibilitiesProvide first- and second-level support for healthcare IT systems, troubleshooting and resolving technical issues Respond to user inquiries via phone, email, and ticketing systems in a timely manner Collaborate with cross-functional teams to escalate and resolve complex issues while maintaining detailed records in the ticketing systemRequired Qualifications1+ years of experience in an IT support role Bachelor's degree in IT, Healthcare Informatics, or related field, or equivalent experience Proven IT support experience, preferably in healthcare or clinical environments Strong IT, networking, and general computer skills with experience troubleshooting complex applications Familiarity with healthcare IT systems, including EMR and clinical software