Licensed Veterinary Insurance & Financial Assistance Administrator (P&C Licensed)

Licensed Veterinary Insurance & Financial Assistance Administrator (P&C Licensed) Licensed Veterinary Insurance & Financial Assistance Administrator (P&C Licensed) – Full Time (40 hrs/week) Pet Insurance Specialist • Donor Fund Coordinator • Veterinary Client Support Be the expert who helps clients navigate some of the most important financial decisions they'll make for their pets. As the Insurance & Donor Fund Administrator at MSPCA–Angell, you'll guide clients through pet insurance, support veterinary teams with accurate financial information, and ensure donor funds are used responsibly to help animals in need. This position requires the candidate to obtain the Insurance Adviser and Insurance Producer (Property & Casualty) licenses within one year of employment. MSPCA Angell will fully sponsor and cover all associated licensing costs. This role blends insurance expertise, client service, and mission-driven impact at one of the most respected veterinary hospitals in the country.What You'll DoLead Pet Insurance Guidance & AdministrationProvide expert support on pet insurance plans, coverage options, and claimsAssist clients and veterinarians with insurance claims, appeals, and documentationMaintain knowledge of recommended and non-recommended insurance plansServe as the primary contact for insurance company representativesEvaluate partnership requests and maintain vendor relationshipsEducate staff, including veterinarians, on insurance workflows and client communicationMaintain and distribute insurance marketing materialsCoordinate Donor Funds With Accuracy & CompassionIdentify clients who meet criteria for donor-supported financial assistanceScreen clients for eligibility and collect required documentationUpload release forms, photos, and financial paperwork into the electronic medical records (EMR) systemProvide guidance to staff on donor fund availability and qualification criteriaSupport the hospital's Chief of Staff in applying donor funds accurately and efficientlySupport Hospital Operations Through Data & ReportingPull, analyze, and report data from the EMRTrack insurance utilization, claim outcomes, and donor fund distributionPrepare reports for hospital leadership to support program evaluation and planningWhat You BringRequired Candidate must obtain the Insurance Adviser and Insurance Producer (Property & Casualty) licenses within one year of employment.2+ years of experience in a veterinary or medical hospital client service roleStrong written and verbal communication skillsAbility to explain complex insurance and financial concepts clearlyProficiency with EMRs, data reporting, and documentationStrong organizational skills and attention to detailAbility to work in a fast-paced, client-centered environmentA genuine passion for helping animals and the people who love themPreferred Because this role requires rapid onboarding, candidates with the following will be prioritized:Active Insurance Adviser and Insurance Producer (Property & Casualty) licensesExperience with insurance contracts, claims, and appealsExperience in insurance administration, claims processing, or financial assistance programsFamiliarity with veterinary insurance or medical insurance workflows and front desk operationsHow We Work: Our Values in ActionClient Services Core ValuesAssume Positive Intent — Lead with trust and empathyBe Solutions Oriented — Don't just spot problems; help solve themBe Mindful; Be Present — Focus on the task at hand and do it wellRespect — For clients, colleagues, and yourselfOwnership — Take responsibility and take pride in your professional growthMSPCA Organizational ValuesCompassionIntegrityPositivityServiceExcellenceCollaborationThese values guide how we treat clients, animals, and each other every day.Compensation & BenefitsStarting $28-$32 Hourly. Please note that candidates with additional experience or credentials may be eligible for compensation aligned with their qualificationsBlue Cross medical, dental, and visionLife and disability insurance403(b) retirement planTuition reimbursementPaid holidays, sick time, and vacationEmployee discounts on pet care and foodFree on-site parking and easy access to public transitWhy MSPCA–Angell?Founded in 1915, MSPCA–Angell is internationally recognized for excellence in veterinary medicine, education, and compassionate service. We provide primary care, 24/7 emergency services, and specialty care for dogs, cats, and exotic pets. Joining our team means joining a mission — and a legacy. Your work directly supports animals receiving lifesaving care.