Microsoft System Administrator

In today's market, there is a unique duality in technology adoption. On one side, extreme focus on cost containment by clients, and on the other, deep motivation to modernize their Digital storefronts to attract more consumers and B2B customers. As a leading Modernization Engineering company, we aim to deliver modernization-driven hypergrowth for our clients based on the deep differentiation we have created in Modernization Engineering, powered by our Lightening suite and 16-step Platformation™ playbook. In addition, we bring agility and systems thinking to accelerate time to market for our clients. Headquartered in Bengaluru, India, Sonata has a strong global presence, including key regions in the US, UK, Europe, APAC, and ANZ. We are a trusted partner of world-leading companies in BFSI (Banking, Financial Services, and Insurance), HLS (Healthcare and Lifesciences), TMT (Telecom, Media, and Technology), Retail & CPG, and Manufacturing space. Our bouquet of Modernization Engineering Services cuts across Cloud, Data, Dynamics, Contact Centers, and around newer technologies like Generative AI, MS Fabric, and other modernization platforms. Location: Phoenix, AZ (2 Days in a week) Job Summary We are seeking an experienced Microsoft 365 Administrator with strong expertise in Copilot Studio, Generative AI, and SharePoint Administration to design, build, and manage agentic AI solutions across the Microsoft ecosystem. This role will be responsible for administering M365 services while developing intelligent agents and copilots that automate business processes and enhance user productivity. Key Responsibilities Microsoft 365 Administration Administer and support Microsoft 365 services including Exchange Online, SharePoint Online, OneDrive, Teams, Entra ID (Azure AD), and related security features Manage user identities, licensing, access policies, conditional access, and compliance configurations Monitor system health, performance, and security across the M365 tenant Implement and maintain governance, data protection, and compliance policies (DLP, retention, sensitivity labels) SharePoint Administration Administer SharePoint Online sites, hubs, permissions, and content lifecycle Design and maintain information architecture, metadata, and site templates Support SharePoint integrations with Power Platform, Teams, and Copilot solutions Troubleshoot SharePoint performance, access, and synchronization issues Copilot Studio & Agentic AI Development Design, build, and deploy agentic AI copilots using Microsoft Copilot Studio Create conversational flows, actions, plugins, and integrations with Microsoft Graph and business systems Implement multi-step, autonomous agent behaviors to automate workflows and decision-making Manage copilot security, authentication, and environment configurations Generative AI & Automation Leverage Generative AI models within Microsoft Copilot Studio and Azure OpenAI (where applicable) Integrate copilots with Power Automate, Power Apps, SharePoint, Teams, and external APIs Optimize prompts, grounding data sources, and AI responses for accuracy and relevance Ensure responsible AI usage, data privacy, and compliance standards Collaboration & Stakeholder Support Work closely with business stakeholders to identify automation and AI use cases Provide technical guidance, documentation, and best practices for M365 and AI solutions Support deployment, adoption, and ongoing optimization of copilots and M365 services Required Skills & Qualifications Proven experience as a Microsoft 365 Administrator Hands-on experience with Copilot Studio and building conversational or agentic AI solutions Strong knowledge of SharePoint Online administration Solid understanding of Microsoft Entra ID (Azure AD), security, and compliance Experience with Power Platform (Power Automate, Power Apps) Familiarity with Generative AI concepts, prompt engineering, and AI governance Experience integrating solutions using Microsoft Graph APIs Strong troubleshooting and problem-solving skills Preferred Qualifications Experience with Azure OpenAI or other GenAI platforms Microsoft certifications (e.g., MS-102, PL-400, PL-600, AI-102) Knowledge of scripting (PowerShell) for M365 administration What We Offer Opportunity to work on cutting-edge agentic AI and Copilot solutions Exposure to enterprise-scale Microsoft 365 and GenAI environments Why join Sonata Software? At Sonata, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build never seen before solutions to some of the world's toughest problems. You´ll be challenged, but you will not be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next. Sonata Software is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity, age, religion, disability, sexual orientation, veteran status, marital status, or any other characteristics protected by law. J-18808-Ljbffr