Account Representative

Job Description **** **MUST HAVE P/C LICENSE TO APPLY ****Customer Service Position(Multi-Office Insurance Agency – Las Vegas Area)Who We AreWe are a disciplined, growth-oriented insurance agency operating two locations.We value structure, professionalism, accountability, and long-term team members.This is not a sales role.This is a stability role.If you thrive in organized environments and enjoy helping customers while following clear processes, this may be a strong fit.If you prefer loose structure, constant change, or commission-based income, this will not be a fit.Position SummaryThe Customer Service position is responsible for:Managing inbound customer callsProcessing policy service requestsScheduling coverage reviewsProtecting Sales and Account Managers from interruptionMaintaining accurate documentationEscalating complex issues appropriatelyThis role is the operational backbone of the office.What This Position Is NOTNot a commission-driven sales positionNot a remote positionNot a stepping stone to immediate promotionNot flexible start-timeThis role requires daily in-office presence and reliability.Work ScheduleMonday–Friday8:45 AM – 5:15 PM start commitmentIn-office position (no remote)Punctuality and attendance are critical to this position.CompensationBase salary: $38,000 – $42,000 (based on experience and stability history)Quarterly performance bonus based on:AttendanceDocumentation accuracyEscalation disciplineProfessional conductPaid time off401(k) match after one yearGroup health, vision and dental insurance availableIdeal Candidate ProfileWe are looking for someone who:Values routine and structureIs calm under pressureCommunicates professionallyDocuments thoroughlyFollows process consistentlyShows up early and preparedIs seeking long-term employment (30–45+ hours per week commitment mindset)Active Nevada Property & Casualty License Required (or ability to obtain within 30 days if currently licensed in another state).Prior insurance or office experience preferred but not required.Character and reliability matter more than experience.What Success Looks Like (First 90 Days)Confidently handling inbound callsEscalating only when appropriateProtecting review blocks for Account ManagersMaintaining clean documentationDemonstrating steady professionalismConsistent punctualityIf this sounds like something you'd enjoy - please apply now to start the conversation!Keywords:Insurance, Life Insurance, Property & Casualty Insurance, General Insurance, Commercial Insurance, Term Life Insurance, Umbrella Insurance, Health Insurance, Sales, Casualty Insurance, Disability Insurance, Homeowners Insurance Liability, Insurance agent, Insurance Broker, Insurance Agency, Customer Service, Account Management, Inside Sales, Customer Support, Sales and Service, Customer Relations, CRM, Customer Relationship Manager, Finance, Banking, Teller, Mortgage Banker, Business Banker, Retail Sales, Server, Serving, Bartending, Bartender, Receptionist, Administrative Assistant, Executive Assistant, Secretary, Sales Assistant, Sales Associate.