Senior Quality Expert Service Monitoring (m/f/d)

Senior Quality Expert Service Monitoring (m/f/d) Company Vaillant GmbH Location Remscheid, Germany (DE) Brand Vaillant Group Contract Type Permanent Working Time Full-time Developing one of the most efficient heat pumps on the market. And turning the lights on only when needed. Both count. Both are us. What we achieve together In global quality management, you take on a key role in sustainably increasing customer satisfaction and reducing warranty costs. You work in an international, highly cross-functional environment and act as a connecting link between markets, service, research and development, and program management – far removed from a traditional factory setting. Responsibilities Responsible for service monitoring in the international markets and make a measurable contribution to improving service quality and reducing warranty costs Together with our international sales and service organizations and central functions such as Service, R&D, and Program Management, you conduct Market Quality Reviews and consistently drive derived actions forward By analyzing relevant KPIs related to service, installation, and data quality, you identify improvement opportunities and support their sustainable implementation You prioritize quality-related deviations, initiate the defect resolution process, and ensure transparency across countries and functions As an extended project member, you contribute to product development projects and are responsible for installation and service FMEAs, among other tasks You support the planning and follow-up of warranty actions and warranty costs within the Vaillant Group What makes us successful together Qualification: You have a completed degree (Diploma or Master's) in industrial engineering, engineering, or a comparable technical qualification You bring solid or several years of proven professional experience in quality management, ideally in an international environment Skills: You possess excellent knowledge of quality methods such as Six Sigma, FMEA, and 8D, as well as a strong understanding of service and customer service processes Nice to have: Experience in heating, ventilation, and air conditioning technology is an advantage Personality: Your assertiveness, strong analytical skills, and excellent communication and teamwork abilities enable effective collaboration in cross-functional networks You communicate fluently in English and very well in German, and you navigate confidently in an international environment What you can count on Hybrid Work: We offer our employees the opportunity to work on a hybrid basis. There is also the option to temporarily work from a country within the European Union Flexible working hours: We offer flexible working hours so that family and career can be coordinated individually Salary: We offer an attractive remuneration package in accordance with the NRW IG Metall collective wage agreement, including vacation pay and Christmas bonus You will work in a fast growing, agile and very dynamic team that challenges established routines and helps transforming the Vaillant Group to a data informed business Development: Our development programs "GROW, EVOLVE, LEAD and EXCEL" prepare high potentials for the next career step Buy vacation days: Whether you need a longer break for a vacation, more time with your family or simply a break from your daily work routine - purchasing additional vacation days gives you the chance to take an extended break What makes us special We take care of a better climate. In every home and our environment. As a successful family business, we have been living up to this claim for over 150 years. We are one of the world's leading providers of heat pumps, digital services and efficient gas heating appliances and offer energy-saving solutions. You will find sustainability everywhere at the Vaillant Group. In the office, at the production sites and on the road. Around 16,000 employees from over 70 countries are committed to this every day. As an international team, we take responsibility - for our future and that of our planet. We promote your personal development so that you can act with passion and together we can ensure a better climate. Become part of the Vaillant Group and help us shape the future of heating! We promote equity and do not tolerate any form of discrimination. We value the uniqueness of each individual and encourage all people to apply. Your Contact Michelle Fuhrmann +49 2191 18 2601 We rely on digital application processes – not only to work more efficiently, but also to help conserve resources. Therefore, we kindly ask you to apply online only. J-18808-Ljbffr