Outreach Agent 6300

Call Center Outreach Agent Datavant is the data collaboration platform trusted for healthcare. Guided by our mission to make the world's health data secure, accessible and actionable, we provide critical data solutions for organizations across the healthcare ecosystem including providers, health plans, researchers, and life sciences companies. From fulfilling a single patient's request for their medical records to powering the AI revolution in healthcare, Datavanters are building the future of how data is connected and used to improve health.By joining Datavant today, you're stepping onto a driven and highly collaborative team that is passionate about creating transformative change in healthcare.The Call Center Outreach Agent will be responsible for making primarily outbound calls to medical provider offices to obtain medical charts on behalf of clients. This role requires adherence to HIPAA guidelines and company policies, ensuring effective communication and issue resolution while meeting key performance targets.What We're Looking For:Handle outbound calls professionally and efficientlyMust have strong customer service skillsHandle and resolve scheduling issues with Provider Office while on the callLog all call transactions into the designated computer software system(s)Ability to assess and escalate calls as neededResponsible to meet company set performance goals (KPIs)Must be a team player and willing to adapt to changeUse call scripts to encourage medical providers to send in charts via different retrieval methods, including onsite technician, fax, mail, provider portal, etc.Respond to questions or concerns from provider officesAdhere to the Company's Code of Conduct and policies and maintain HIPAA compliance Assist with additional work duties or responsibilities as evident or requiredWhat You Need to Succeed:High school diploma or GED is required2-3 years Contact Center experience, outbound call and/or sales call experience required1-2 years of customer service experience required1+ year experience working in a remote capacity requiredExceptional accuracy and attention to detailStrong verbal and written communication skills in EnglishTelephone skills including the ability to speak clearly with a pleasant and professional tone Able to interpret and communicate information accuratelyPossess good judgment, patience, and diplomacyAbility to work in fast-paced, results-based environmentModerate computer skills including Windows based applications (Word, PowerPoint, Excel, and Outlook) and the ability to perform other basic computer functionsConsistent and reliable attendancePay ranges for this job title may differ based on location, responsibilities, skills, experience, and other requirements of the role.The estimated base pay range per hour for this role is:$15-$16 USDTo ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion.This job is not eligible for employment sponsorship.Datavant is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. To learn more about our commitment, please review our EEO Commitment Statement here. Know Your Rights, explore the resources available through the EEOC for more information regarding your legal rights and protections. In addition, Datavant does not and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay.Datavant is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need an accommodation while seeking employment, please request it here, by selecting the 'Interview Accommodation Request' category. You will need your requisition ID when submitting your request, you can find instructions for locating it here . Requests for reasonable accommodations will be reviewed on a case-by-case basis.For more information about how we collect and use your data, please review our Privacy Policy.