L&I Revenue Agent 3

Our Mission: Keep Washington Safe and Working!  Our Values: Customer Focus, One L&I, Respect, Diversity, Equity and Inclusion, Learning and Growth, Reliability Job Highlights The Bankruptcy Specialty Collections Revenue Agent 3 position is responsible for pursuing the interest in the collection of delinquent pre- and post-petition bankruptcy, receivership, and probate accounts to collect debts owed to the department in a professional and courteous manner. This position must follow all collection guidelines, policies, and procedures regarding the debt type until the legal proceedings are complete and/or collection remedies are exhausted. This position explains to debtors the origin of all collection debts owed to the department as well as the legal recourse if post-petition debts are not paid timely. This position is responsible for investigation and collection actions on the most complex accounts in bankruptcy status and ensures the correct application of United States Code (USC) Title 11 that are outside the normal statues and collection functions. This includes but is not limited to bankruptcy claims, unique legal challenges and law application, large businesses or cases involving high dollar volume, tax fraud, and multiple business entities. This position specifically connects to the strategic Goal #3 "Make it easy to do business with L&I" and Goal #4 "Help honest workers, businesses and providers by cracking down on the dishonest ones." The assigned duty station for this position in Tumwater, Washington.  For this position, teleworking is permitted full time after training is complete. This position is flexible/hybrid. 1 day a week is required in the Tumwater, WA (HQ) office. During the first three (3) weeks, you will be required to be in person at our Tumwater HQ office for training. Some of what you'll do: Collect money owed to the Department per Revised Codes of Washington (RCWs), Washington Administrative Codes (WACs), laws, timelines, policies and procedures.  Pursues the States interest in the collection of receivables in bankruptcy status. Work includes collecting from a receivership, assignment for the benefit of creditors, probate estates, and various bankruptcy chapters, while ensuring the automatic stay is not violated. Takes collection actions to resolve delinquent accounts. Collection actions include Notices of Assessments, bond seizures, and the filing of claims in both State and Federal court proceedings.  Manages a caseload which includes difficult, complex, or high dollar collection assignments in both Accounts Receivable Collection (ARC) and L&I Industrial Insurance System (LINIIS). Identifies, investigates, assesses, and collects receivables due to post petition bankruptcy accounts. Use effective skip tracing methods if unable to locate a customer and assets. Skip-traces, searches and accesses databases, files and on-line sites that contain personal identifying information or other confidential information regarding clients, claimants, or customers of the Department. Communicate with customers by phone, email, written correspondence, and in person to resolve delinquent accounts. Reviews Pacer and the Chapter 13 Trustee websites for updates on bankruptcy accounts. Prepares and files proof of claims in Electronic Claim Filing application or by mail with claims agent when appropriate. Researches and prepares professional documents with supporting evidence/exhibits for tax cases as needed or requested. Negotiate payment agreements with customers or their legal representatives. Monitors payment agreements and takes appropriate action if customer defaults. Understands and is familiar with the policies and procedures of other regulatory governmental agencies, liquidation procedures and requirements, and field offices. Updates agency databases such as ARC and LINIIS with the most current employer information; including hours for quarterly reports, debtors contact information, ownership structure, banking information, social security number and Federal Employer Identification Number (FEIN) numbers. Documents all collections actions on corresponding systems and databases while maintaining integrity via accurate and timely entries. And so much more! Required Please Note: Additional qualifying experience may substitute year-for-year for the education. Two (2) years of experience as a Revenue Agent 2. OR A Bachelor's degree involving major study in business administration, accounting, public administration, police science, economics, criminal justice, sociology, psychology, law, or other related fields. AND Two years of experience in the field of personal or business finance, tax auditing, law, law enforcement, adjustment of claims, examination and analysis of business tax records, collection of civil debts or another related field. Required Equity Competencies The ability to take action to learn and grow. The ability to take action to meet the needs of others. Desired Knowledge of: Knowledge of collections practices, as well as the RCWs and WACs related to collections for the various programs in Department of Labor and Industries Things You Need To Know To help you maintain a proper work-life balance, teleworking is one of the work schedule options for this position. L&I also offers flexible custom work schedules. State employees who meet the qualifications will become eligible for a generous retirement package at the end of the employee's career. Click on the "Benefits" tab to learn more. At L&I, your voice matters. In addition, L&I is a diverse state agency dedicated to the safety and health and security of Washington's 3.3 million workers. Take a look at this brief video and learn more about why L&I is an employer of choice. To receive more information on opportunities at L&I sign up for GovDelivery and select L&I job alerts. Application process Please include the following documents with your application A cover letter describing specific qualifications. A current resume detailing applicable experience and education. A list of at least three professional references with current telephone numbers. Please do not attach or place any medical information (vaccination status included) within the application, resume, or cover letter. If you do, we will have to reject your application to safeguard others from receiving your confidential information. You will have to remove the confidential information before you can apply again. To learn more about our hiring process timeline at L&I please visit our L&I recruiting page at Hiring Process at L&I.  If you would like to read our website in a language other than English, scroll up to the top of the page to select your language of choice from the banner. Background Check Notice Prior to a placement in this position, a background check, including criminal history records will be conducted. Information from your background check will not necessarily preclude employment but will be considered in determining your eligibility to perform the requirements of the position.   Other information For positions requiring travel, you must have a valid unrestricted driver's license and have insurance if driving a privately owned vehicle on state business. This position is represented by the Washington Federation of State Employees (WFSE). Candidates who are offered a job with L&I must possess work authorization that does not require sponsorship by the employer for a visa now or in the future. The Department of Labor & Industries complies with the employment eligibility verification requirements of the federal employment eligibility verification form, I-9. The selected candidate must be able to provide proof of identity and eligibility to work in the United States consistent with the requirements of that form on the first day of employment. Please note: L&I may use this announcement to fill multiple permanent and/or non-permanent positions. Did You Know? Washington is America's Top State to live, play, and work, according to U.S. News (2021). Join the L&I team and enjoy all the Evergreen State has to offer. In addition to offering a positive balance between life and work, L&I provides one of the most competitive benefits packages in the nation. We also believe your voice matters. We value our employees and their work-life balance by encouraging flexible schedules. L&I is a diverse state agency dedicated to the safety and health and security of Washington's 3 million workers. Veterans Preference Applicants wishing to claim Veterans Preference should attach to their application a copy of their redacted DD-214 (Member 4 copy), NGB 22, or signed verification of service letter from the United States Department of Veterans Affairs. Please blackout any personally identifiable data such as Social Security number and date of Birth. For further information, contact L&I's Jobs@lni.wa.gov. Diversity, Equity, and Inclusion Employer L&I employees come from all walks of life. We strive to hire great people from a wide variety of backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We believe in the importance of recognizing the value each of us contributes to the success of the agency's mission. Having a diverse workforce is this agency's greatest source of strength and knowledge. It is through the combination of talents and abilities that we can pursue finding effective measures to provide the best customer service. We are committed to building a diverse and inclusive workplace for everyone and we strongly mean everyone. The State of Washington is an equal opportunity employer. Persons with a disability who need accommodation in the application process or testing process, or those needing this announcement in an alternative format, may call 360-902-5700. TTY users should first call 711 to access the Washington Relay Service.  You are welcome to include the name and pronoun you would like to be referred to in your materials, and we will honor this as you interact with our award-winning diverse and inclusive organization. For more Information If you have any questions regarding this job posting, program, or the agency, please contact April Sharp.