Customer Service Representative

CUSTOMER SERVICE REPRESENTATIVE Des Plaines, IL KEY RESPONSIBILITIES/ESSENTIAL JOB FUNCTIONS: Develop in-depth product knowledge to identify customer needs and deliver effective, personalized solutions Communicate with customers via phone and email to build & maintain strong, positive relationships Collaborate with the sales team to address customer inquiries and ensure a seamless service experience Accurately process customer orders, inquiries, and requests in a collaborative, quick-response environment Handle business transactions, including processing returns, credits, and authorizations Coordinate with shipping, purchasing, and accounting departments to resolve issues and fulfill customer requests efficiently POSITION REQUIRMENTS: Bachelor’s degree or equivalent work experience Ability to multi-task and exercise independent judgment Ability to manage conflict Detailed, professional, and strong communication skills Microsoft Office WORK ENVIRONMENT/ PHYSICAL REQUIREMENTS: Primarily office-based with moderate noise levels & prolonged computer use Office located in Des Plaines, IL Schedule: Monday – Friday 8am-5pm with a 1-hour unpaid lunch break Pay: $21.50 - $23.00 per hour This Job Description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee and may be revised at any time by the Company.