Customer Service Specialist I | Henderson, NV

Customer Service Specialist I (Bilingual Spanish Required) - In Office Call Center Location:Henderson, NV (100% In?Office Call Center) Start Date:April 27th, 2026 EMPLOYERS, a national workers compensation insurance carrier, is seeking aBilingual English/Spanish Customer Service Specialist Ito join our Henderson, NV call center. This role is fully onsite and supports customers by phone, email, and chat. What Youll Do Deliver excellent customer service to policyholders, agents, and internal partners.Handle inbound/outbound calls, emails, and chats.Provide accurate information, resolve inquiries, and de?escalate issues.Document interactions clearly and follow company and state guidelines.Assist customers with online tools and system navigation.Meet performance, quality, and productivity standards.What You Need Bilingual fluency in English & Spanish (required).High School diploma or GED.1+ year experience in a call center or office environment.Strong communication, multitasking, and computer skills (Outlook, Word, Excel).Ability to work in a fast?paced, structured call center environment.Preferred (Not Required): Experience with call center software (Five9, CRM systems).Insurance or workers compensation knowledge.Associates degree.Work Environment This position is 100% in?officeat our Henderson, NV call center.Must be available and present for all training days starting04/27/2026Sedentary role with minimal travel; occasional voluntary overtime.Compensation & Benefits $20.50/hour$21.50/hour for bilingual Spanish speakersComprehensive benefits package, including 401(k) with match https://www.employers.com/careers/our-benefits-and-perks/About EMPLOYERS EMPLOYERS is a growing workers compensation insurance carrier known for exceptional service and a strong employee?focused culture. Our valuesIntegrity, Customer Focus, Collaboration, Initiative, Accountability, Innovation, and Personal Fulfillmentguide everything we do. Bilingual fluency in English & Spanish (required).High School diploma or GED.1+ year experience in a call center or office environment.Strong communication, multitasking, and computer skills (Outlook, Word, Excel).Ability to work in a fast?paced, structured call center environment.Compensation details:20.5-21.5 Hourly Wage PIa59e26049217-26289-40148839