Care Support Specialist

At Touching Hearts at Home, we care for seniors and families during some of the most important and vulnerable moments of their lives. Every phone call matters. Every schedule matters. Every caregiver and client is a real person counting on us.We are looking for someone who takes that seriously.This is not just an office job. You’ll be one of the people helping families navigate stressful situations, supporting caregivers in the field, and keeping care running smoothly for seniors who depend on us every day.If you are organized, compassionate, dependable, calm under pressure, and genuinely enjoy helping people, we would love to meet you.What You’ll Do:Be the first voice families, caregivers, and referral partners hear when they call our agencyCoordinate caregiver schedules, shift coverage, and last-minute changes with urgency and professionalismSupport new client inquiries and help families feel heard, informed, and cared for from the very first conversationKeep daily operations organized through documentation, follow-ups, communication, and administrative supportHelp solve problems proactively instead of waiting for someone else to step inParticipate in a rotating evening/weekend on-call schedule as part of a supportive teamWhat We’re Looking For:Someone warm, professional, and confident on the phoneStrong communication, organization, and follow-throughCalm and solution-oriented when things get busy or unexpectedDependable and trustworthy because families and caregivers will rely on youSomeone who takes ownership, cares about doing things well, and wants to be part of a mission-driven teamExperience in home care, healthcare, staffing, scheduling, customer service, or office administration is a plus but not requiredWhy People Love Working Here:Meaningful work that truly impacts local families and seniorsA supportive team that values compassion, integrity, and reliabilityOpportunity to grow into a full-time leadership-track role as the agency growsA fast-moving environment where your work genuinely matters every dayThe chance to be part of a company focused on treating both clients and employees with dignity and respectTo Apply:Please submit your resume along with a short note in your own words about why this role interests you and why you believe you’d be a strong fit for our team.