Senior Client Director

Who We AreAt Delve Deeper, we are a performance media agency specializing in the charity and nonprofit sector, partnering with organizations that invest $5M to $20M annually in media. We help mission-driven teams maximize their impact through advanced digital strategies designed to deliver measurable, scalable results.Our capabilities span advanced reporting and analytics, intent-based audience segmentation, full-service digital media management, and personalized creative—giving our partners a comprehensive, data-driven approach to growth.Delve Deeper has also been recognized as Built In Colorado’s “Best Places to Work” for five consecutive years, reflecting a culture that prioritizes both performance and people. We emphasize professional development in an environment where every team member can make a meaningful impact. We’re deeply committed to supporting our team through self-care, family, community, and career growth. As a privately owned company, we move quickly—free from red tape—and create clear paths for advancement for those driven to succeed.What We’re Looking For — Client Director / Sr. Client DirectorWe’re looking for a Client Director / Sr. Client Director who operates as a true partner to our clients—someone who can connect strategy, performance, and relationships to drive meaningful business outcomes.At Delve Deeper, we don’t act as vendors. We work alongside our clients to solve complex challenges, align media investments to real-world impact, and drive measurable growth. This role sits at the center of that mission.You are both strategic and operational. You understand your clients’ businesses deeply, build trust with senior stakeholders, and ensure our work consistently delivers against their goals. You thrive in a fast-paced environment, take ownership of outcomes, and know how to balance client success with business performance.Here’s What You’ll Do1. Own Client Strategy & GrowthDevelop and lead account strategies that drive ~25% revenue growth across your portfolioAlign client goals with actionable plans across media, data, and executionIdentify opportunities to expand partnerships and deepen impactManage account performance against both client outcomes and internal business goals2. Lead Client RelationshipsServe as the primary point of contact and trusted advisor to senior client stakeholdersBuild strong, long-term relationships grounded in trust, transparency, and resultsSet clear expectations and communicate proactively—especially when navigating challengesAct as the voice of the client internally, ensuring alignment across teams3. Drive Performance & Delivery ExcellenceEnsure all work delivered meets a high standard of quality and drives measurable outcomesStay accountable to client performance metrics and overall successPartner with internal teams to ensure strategy, execution, and results are alignedStep in when needed to solve problems and keep initiatives on track4. Manage the Business (P&L Ownership)Own and manage portfolio-level P&L, including revenue growth and margin targetsMake decisions that balance client success with sustainable business performanceMonitor account health and proactively address risks to performance or profitability5. Lead & Develop the TeamMentor and coach team members, helping them grow strategically and operationallyFoster a high-performance, collaborative team environmentEnsure clarity of roles, priorities, and expectations across your pod6. Connect Strategy Across the BusinessBring together client goals, data insights, team capabilities, and platform strategyIdentify gaps and opportunities across people, process, and technologyChallenge assumptions and continuously look for better ways to drive resultsHere’s What You Bring:15+ years of experience in agency client leadership, delivery, or professional services10+ years managing portfolio-level P&Ls, including revenue growth and margin accountabilityProven ability to build and maintain relationships with senior client stakeholdersStrong strategic thinking paired with the ability to operate and execute when neededExperience leading cross-functional teams and driving alignment across disciplinesExcellent communication skills with the ability to influence, set expectations, and build trustDeep understanding of performance marketing and business outcomesExperience in industries such as nonprofit, financial services, insurance, or retail is a plusA solution-oriented mindset with a focus on creating win-win outcomes for clients and the businessCuriosity and a willingness to challenge the status quoWhat Delve Deeper Offers:Health Benefits: Comprehensive (100% company-paid) health coverage for employees & their families, including medical, dental, and vision insurance. We also offer FSA and HSA health options with a company contribution.Other Benefits: Life Insurance and Disability CoverageRetirement Plan: 401(k) plan with a 4% match/company contributionPaid Time Off (PTO): Generous vacation, sick leave, and paid holidaysParental Leave: Up to 3 months of paid time off for new parentsWellness Program: $1,250 annual reimbursement for health and well-being (gym membership, ski passes, meal plans, fitness equipment, etc.)Beautiful Office & Workspace: Newly built and designed office exclusively for Delve Deeper with local restaurants, shopping, and hiking/biking trails. Large common areas filled with snacks, beverages, and regularly catered meals!Hybrid Working Model: Tuesdays, Wednesdays, and Thursdays in-office with the option to work from home on Mondays and FridaysCompensation:This role offers a base salary of $150,000–$180,000, with on-target earnings (OTE) ranging from $200,000–$230,000.Delve Deeper is an equal opportunity employer. We believe that diversity enriches the workplace and we are committed to growing our team with the most talented and passionate people from every community. Delve Deeper strives to create a culture of unity and respect, and to that end, we have a zero tolerance policy for behavior that promotes harassment, hate, and discrimination of any kind. We are committed to providing reasonable accommodations for qualified individuals. If you require assistance during the application process due to a disability, please let us know.