Receptionist (22677)

Location: Austin, TXJob Summary: TheraCare Home Health is seeking a professional and customer-focused Multi-Branch Receptionist to support daily operations across multiple home health locations. In this role, you will serve as the first point of contact for patients, referral sources, vendors, and staff while managing high-volume inbound calls and ensuring accurate call routing. The ideal candidate is organized, detail-oriented, and able to provide exceptional customer service in a fast-paced healthcare environment while supporting smooth communication across multiple branches.QualificationsQualifications:High school diploma or equivalent requiredPrevious experience in a receptionist, call center, customer service, or healthcare support role preferredExperience in home health, healthcare, or multi-site medical office environments preferredStrong verbal communication and professional phone etiquetteAbility to manage high-volume inbound calls and multiple phone lines efficientlyStrong organizational skills with attention to detail and accuracyProficiency with basic computer systems, Microsoft Office, and phone softwareAbility to multitask and prioritize responsibilities in a fast-paced environmentFamiliarity with healthcare terminology preferredAbility to read, write, and communicate effectively in EnglisEssential Functions:Answer and manage high-volume inbound phone calls for multiple home health branch locationsIdentify the correct branch location and route calls to the appropriate department or team memberTransfer calls accurately to clinical, scheduling, intake, billing, administrative, or operational staffTake detailed and accurate phone messages and ensure timely delivery and follow-upEscalate urgent or time-sensitive calls according to established protocolsProvide professional, courteous, and compassionate communication to patients, caregivers, referral sources, and vendorsMaintain a positive and professional representation of the organization across all branch locationsHandle difficult or emotional calls with professionalism and empathyFollow standardized call handling and routing procedures to support operational consistencyMaintain awareness of staff schedules, department contacts, and branch coverage needsDocument call notes, messages, and communications accurately when requiredSupport office operations and general administrative tasks as assignedPromote efficient communication and workflow between branches and departmentsWe are an Equal opportunity employer; We offer an excellent benefit plan to include 401K with match, CEU reimbursement, vacation, sick, holidays, medical, dental, and supplemental insurance Plans as well as a Highly competitive compensation package.Diversity, Equity, and Inclusion are at the heart of Cantex. We are committed to a culture that respects our differences and values the contributions of all people.Please visit cantexcc.com for more information on this location.#HCBSADMIN