Customer Care Agent

Job Description: This position provides customers with a variety of account-related service assistance in a prompt, professional and courteous manner while maintaining the confidentiality of the Banks records and customer transactions; completes transactions (of varying complexities) according to established guidelines and adhering to the Banks policies and procedures; and is responsible for interactions and teller transactions with customers and prospects through the power of innovative video technology.Duties and Responsibilities:Provides exceptional service support for banking services and teller transactionsResolves customer requests through proficient use of the system toolsProvides an exceptional customer experience during the interactionAdheres to regulatory scripting and customer protocol, as prescribedSeeks and captures opportunities to differentiate the customers experience by identifying banking suitable for the customers current or future needsMaintains confidentiality and security of customer information according to regulatory and company guidelines and policiesMinimum Qualifications:High School diplomaMinimum of one year experience in a teller/customer service role (in a financial institution)Previous teller experience preferredPreferred Qualifications:Excellent customer service skillsExcellent communication (verbal, written and listening) skillsProficient computer/keyboard skillsProficient telephone etiquette skills including the ability to speak clearly and concisely with customers and the ability to effectively communicate with people at all levels and from various backgroundsAcute attention to detailEffective decision making and problem-solving skillAbout Company:Peoples National Bank, a local community bank, serving our customers since 1909. We seek innovative caring, customer-service minded individuals who are looking for personal challenge and growth in position such as sales, technology, finance, administration and management. We are non-traditional thinkers who work hard and care about the people we serve while enjoying a family/team atmosphere.We offer a generous benefits package, including:Competitive SalaryMedical Dental and Vision InsuranceLife and AD&D InsuranceLong Term DisabilityAirEvac MembershipAFLAC PoliciesTelemedicine401k & Company MatchInvest in Company StockDiscretionary BonusPeoples National Bank is an Equal Opportunity Employer.Compensation details: 17 Hourly WagePI28d05bf52ddf-26289-39526026