Senior Encompass Trainer - Client Education Services

OverviewJob Purpose The Client Education Services, Senior Trainer, delivers product training to ICE Mortgage Technology clients, partners, and employees. The Senior Trainer is responsible for training the Encompass administrator courses and staying current on all the new Encompass administration features. Additionally, the Senior Trainer will have to learn new administration software within the ICE platform and then create and deliver the software training while achieving high levels of participant satisfaction. This will be a key role in ensuring that Encompass administrators have the background and knowledge to maintain optimal Encompass configurations.ResponsibilitiesProvide virtual training of ICE Mortgage Technology platform products (onsite delivery may be necessary from time to time)Validate the participant’s comprehension of the material delivered and provide any follow-up communicationDesign and develop training curriculumWrite scenario and exercise scripts for real world demonstration of conceptsWrite scripts and record audio for videos and eLearning modulesMaintain current expertise and knowledge of the mortgage industry and all ICE Mortgage Technology products with an advanced level of understandingEnsure adoption of ICE Mortgage Technology platform and services through efficient training programsDrive continuous improvement of training programsIdentify issues or processes in need of improvement and work with leadership to develop solutionsManage and execute solutions to complex, ambiguous problems to meet functional objectivesAssist team members in overall understanding of the ICE Mortgage Technology platform capabilitiesMentor team members on delivery best practicesDevelop and drive special projects based on best practicesKnowledge And ExperienceEncompass administration experience required; 3+ years preferredMortgage banking or banking experience or closely related financial services experience requiredAbility to solve problems independently and prioritize one’s own workloadProven ability to have a growth mindset with emphasis on strategy and optimal customer experienceExcellent client management skillsExperience with at least one core programming language preferred (such as Visual Basic, .NET, or JavaScript)Bachelor’s degree from an accredited institution or equivalent experienceExperience training on the Encompass platform preferredAbility to travel within the US up to 10% of the timeIntercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.