Senior IT Support Technician

Job TitleSenior IT Support TechnicianOverviewAs a Senior IT Support Technician, you will play a vital role in supporting the VA’s Electronic Health Record deployment and training initiatives. You will be responsible for deploying, imaging, and setting up a wide range of IT equipment across VA medical centers and offsite training locations. This position combines technical expertise with a focus on delivering exceptional customer service, ensuring that all hardware is properly configured, connected, and ready for use. Your efforts will directly impact the efficiency and success of critical healthcare technology implementations.Education RequirementsA bachelor’s degree in computer science, information systems, information technology, or a related field is preferred. Alternatively, candidates with 13 or more years of relevant experience will also be considered in lieu of a degree.Clearance RequirementsThis role requires a Public Trust clearance. The ability to obtain and maintain this clearance is necessary for this opportunity.Work ArrangementThis is an on-site position located at Veterans' Administration Medical Centers and offsite training locations. The role involves daytime hours, with potential evening and weekend hours, and may require travel to other sites outside the metropolitan area throughout the week.Responsibilities & Qualifications5 years’ experience in imaging, installing computer equipment and managing teams of technical staff Must be able to unpack/re-pack, move, and install pallets of IT equipment with each item weighing up to 50 pounds with no restrictions Must have personal transportation available during work hours Will need to consistently traverse around the site campus transporting equipment to various office buildings and frequently stoop, crouch, and reach to setup/remove computers/pull cords under desks and in server closets Will frequently need to be able to push carts carrying equipment Experience with hardware and software support, troubleshooting, system imaging, hardware break-fix support (i.e. laptops, desktops, and printers), refresh, upgrade, and deployment projects as well as excellent customer service skills Experience with conducting routine system administration tasks and logging data in system admin logs Experience with maintaining troubleshooting a wide variety of systems and networks, including high availability systems Knowledge of debugging protocols and processes and the ability to work independently while providing excellent customer service Bachelor’s degree in computer science, Information System, Information Technology, or Equivalent and 5 total years of experience; or 13 total years of experience in lieu of a degree Nice If You HaveExperience with the ServiceNow ticketing system a plus Experience with the VA Public Trust clearance Experience with Microsoft windows desktop deployments Experience as IT helpdesk Tier 1 or 2