Senior Process Engineer

Overview Client is seeking a contract Process/CX Engineer to provide surge support across multiple concurrent enterprise initiatives. This role ramps quickly into active workstreams, leads discovery and facilitation, documents current-state processes and experiences, identifies improvement opportunities, and translates findings into clear business and technical requirements to enable solutions such as automation, AI, OCR, and platform enhancements. Core Responsibilities Lead and/or support discovery with cross-functional partners; define scope and problem framing Design and facilitate stakeholder working sessions; capture decisions, artifacts, and action plans Create current-state process maps and experience/journey documentation using established standards Analyze and synthesize qualitative and quantitative insights to identify pain points, root causes, and opportunities Define future-state workflows and recommendations to improve experience, efficiency, growth, and reduce risk/expense Produce clear business and technical requirements to enable automation/AI/OCR/platform solutions Build reusable artifacts (process maps, RACI/SIPOC where applicable, requirements, documentation) Communicate progress, risks, and dependencies with strong documentation discipline Support adoption with change materials (impact assessment, communications, stakeholder readiness) Essential Qualifications, Skills, and Technologies 5+ years leading cross-functional process improvement and/or design thinking initiatives focused on client and/or employee experience Strong end-to-end process design and business process management skills, including documentation standards Excellent facilitation and stakeholder management skills, including senior stakeholders Strong requirements writing skills (business and technical) and ability to translate designs into implementable needs Strong analytical problem-solving skills; effective in ambiguous and complex environments Experience supporting transformation initiatives and sustaining adoption Bachelor's degree in Business, Engineering, or related field Preferred (Nice-to-Have) Skills or Experience Financial services domain exposure Salesforce domain experience Loan Operations or Wealth Operations process/technical exposure Lean / Six Sigma and/or User-Centered Design certification Work Details (include only if present: schedule, location, onsite/hybrid/remote, travel, contract duration) Contract role Travel: as needed based on workshop cadence and stakeholder needs Ability to routinely and frequently operate a motor vehicle with a valid driver's licens Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services. Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.