Customer Analyst

We are seeking a Junior Business Analyst to support a utility client on a contract engagement. This role is well-suited for an early-career professional with strong analytical skills and a customer service mindset who is interested in contributing to business process improvements and system initiatives.Qualifications (Must Haves):1–5 years of relevant experienceHigh School Diploma required (additional education is a plus)Strong analytical and problem-solving skillsProven customer service experienceExcellent written and verbal communication skillsAbility to work effectively with cross-functional teamsKey Responsibilities:Assist in gathering and documenting business requirements from stakeholdersAnalyze and document current business processes and workflowsSupport the creation of functional and technical specificationsParticipate in meetings and workshops to collect requirements and provide project updatesAssist in identifying and documenting project risks and issuesSupport the development and testing of new systems or system enhancementsHelp prepare training materials and user documentationProvide user support during system implementation and post-implementationEEO Policy: Allied Resources complies with all Equal Employment Opportunity (EEO) affirmative action laws and regulations. Allied Resources does not discriminate on the basis of age, race, religion, color, sex, national origin, marital status, genetic information, sexual orientation, gender identity and expression, disability, veteran status or other status protected by law