Client Services Representative

Airtraffic is a video production company with clients in the video game industry. We are seeking a contract Client Services Representative to help manage day-to-day client-facing communications: relaying updates and deliverables, gathering and routing feedback, answering questions, and participating in video calls. This role requires strong written and verbal communication skills and the ability to balance multiple projects and relationships simultaneously.This is a remote contract opportunity. You can view examples of the work we produce at: www.airtraffic.coThe Work:Serve as a primary point of contact for clients across multiple concurrent projectsSend clients regular status updates and deliverables on scheduleCollect, clarify, and route feedback to internal teams accurately and in a timely mannerField client questions and get them answered promptly, looping in the right internal team members when neededRun client calls, including project kickoffs, check-ins, and feedback reviewsFlag client concerns, risks, or scope questions to the correct internal stakeholdersKeep communication organized and easy to track across all active client accountsMaintain internal documentation for client processes and preferencesYou:Love video gamesLove talking to peopleHave experience managing client relationships or accounts, ideally at a creative agencyHave a working understanding of video and graphic design processesCommunicate clearly and professionally, both written and spokenHave experience using Notion, Slack, Google Workspace, or similar business toolsAre able to relay feedback between two parties without losing nuance or important detailsCan manage multiple projects and communication threads at once without issue