Logistics Claim Specialist

Logistics Claim SpecialistEveryone on our team has earned a CPC (Certified Personnel Consultant) or CTS (Certified Temporary Staffing Specialist) accreditation from the National Association of Personnel Services. We are experts at staffing and recruiting with more than 16 years of experience serving employers. Our approach to staffing isn't just a little bit different; it's a whole different ball game. While most staffing firms emphasize transactional services (taking and filling job orders), BTI Solutions focuses on providing more strategic solutions. By acting as workforce consultants, we are able to find innovative and intelligent strategies for improving productivity, meeting project deadlines, improving hiring quality, decreasing turnover, and reducing total labor costs. Our recruiting and candidate assessment process assures the highest quality matches between job seeker and employer, so you will get people who not only have the right qualifications but who also have the appropriate personality fit for your organization. More than anything, the biggest difference with BTI Solutions is the one that matters most: bottom-line results. 95% client satisfaction rate measures client satisfaction vs. expectations. Clients have worked with us for over 10 years, on average. BTI Solutions counts 4 Global Telecommunication companies as clients. Client referrals are BTI Solutions' largest source of new clients. Google Review 4.4, Facebook Review 4.8 Key ResponsibilitiesManage and process all damage-related claims, covering both finished goods and raw material components in the warehouses Identify, investigate, and document damages (handling, transportation, storage, production, etc.) Coordinate claim resolution with internal departments including production, logistics, quality, warehouse, and finance Prepare and submit claim documentation to internal departments, vendors, carriers, and other interested party Track claim status, recovery progress, and closure timelines Maintain comprehensive claim records and develop periodic damage and claim trend reports Support internal audits and compliance requirements related to damage and claim management QualificationsBilingual in English & Korean Minimum 1 years of experience in claim management, quality, logistics, warehouse, or manufacturing operations Hands-on experience handling product or material damage cases in a manufacturing or plant environment Strong investigation, documentation, and cross-functional coordination skills Ability to manage multiple claim cases simultaneously Proficiency in MS Excel Preferred QualificationsExperience in manufacturing plants handling both finished goods and raw materials Familiarity with internal claim processes, vendor claims, and insurance handling Experience working with external suppliers, carriers, or insurance companies