Program Coordinator - Armenia

Program CoordinatorReports to: Program OfficerStatus: ContractorLocation: Yerevan, Armenia (Home Office)Foundation Overview: The Max Foundation is a leading global health nonprofit organization dedicated to accelerating health equity. For more than 28 years, Max has pioneered practical, scalable, high-quality solutions to bring life-extending treatments and patient-centered health care to more than 100,000 people living with cancer and critical illness in low- and middle-income countries. Max believes in a world where all people can access high-impact medicines, where geography is not destiny, and where everyone can strive for health with dignity and with hope.Role Summary:The Program Coordinator (PC) will manage the day-to-day operations of Max's program locally, as well as administrative and logistics requirements. They will work directly with cancer and other rare disease patients and healthcare professionals, including physicians, nurses, and pharmacists, to ensure that patients have access to medication, care, and support. The PC will support partners by facilitating the importation and distribution of products in the country. Additionally, the PC will be responsible for maintaining a good collaborative partnership with local patient organizations in implementing advocacy initiatives aligned with Max's strategy.Responsibilities:Facilitate the day-to-day operations and administration of support programs in accordance with established guidelinesAssist the partner physician team with patient application process by ensuring all required documents are completed and eligible patients are promptly enrolled in the programContact patients to ensure program compliance, and provide emotional support, resource referrals, and basic disease information, as neededAmplify patient voices by collecting and sharing stories from patients and stakeholdersReport all known patient adverse events within 24 hours, in accordance with program guidelines, including all relevant source documentsAccurately update and maintain database records on a timely basisProactively communicate program progress and on-the-ground developments to the program officerSupport senior team in preparing reports and tracking progressMaintain professional communications (including face-to-face) with patients, healthcare professionals, and other key stakeholders to ensure the smooth implementation of support programsSupport the clinic to facilitate the importation and customs clearance of donated productsHandle requests tactfully by gathering feedback, identifying problems, and finding solutionsQualifications:Diploma required, bachelor's degree preferred in Social Work, Public Health, Nursing or a related fieldMinimum one year of working experience in a healthcare related field; experience in management of medicines or supply chain a plusComfortable and proficient using a computer and phone as primary tools for the job and able to work well independentlyCommunicate clearly with patients, healthcare professionals and involved stakeholders at all levelsFluent in English and Armenian. Competency in Russian is a plus.Well-versed with Microsoft Office including Word, Excel and Power PointStrong organizational skills; detail-oriented in documentation and reportingResponsible for independent and timely execution of dutiesWilling to work on weekends to support patients, as neededPossess own transportationSkills and Attributes:Passionate about The Max Foundation's mission and vision, and determined to lead and accomplish all goals related to current and future strategic plansAn open innovative, growth mindset, able to visualize and implement novel revenue models in line with the highly innovative approach of the organizationHigh attention to detail and a high standard for quality work productDeep understanding of and comfortable in a global environment, with an emphasis on low and middle-income countriesPassion for exceptional collaboration, and flexibility to do what it takes to elevate positive cultureComfort working in a complex, fast-paced, and high-workload environmentCaring, humble, and people-oriented servant leaderTeam oriented, ability to listen and engage internal and external stakeholders to achieve objectives.Resourceful, decisive, and comfortable with ambiguity with the ability to drive solutions using available data and insights to overcome challenges impacting the organizationCompensation: We offer compensation commensurate with experience. No relocation provided.