Front Desk

divh2Guest Service Representative/h2pThe Guest Service Representative works at the front desk of the hotel and provides service to hotel guests and clients. The GSR greets and checks in arriving guests and checks out departing guests. The GSR provides excellent customer service to all guests, makes reservations for guests arriving on the same day or future dates, answers incoming phone calls, and responds to any guest inquiries or requests./ph3Duties and Responsibilities/h3ulliBlock incoming reservations based on guest requests and the availability of rooms to meet those requests./liliBlock arriving reservations of all groups if deemed necessary, pre-register the rooms in the property computer system, place keys in envelopes and note the room number on the envelopes./liliRegister all incoming guests, making sure that all pertinent information is obtained, registration card is completed, and the method of payment is established./liliAccept and record credit card and photo ID information on guest accounts in the hotel computer system./liliAssist as needed in other departments and areas including the Guest Breakfast, Housekeeping, Laundry, and property designated events./liliMaintain the cleanliness of the back office and front desk area./liliAnticipate guest needs, respond promptly, and acknowledge all guests in a timely and courteous fashion./liliAlways maintain a positive attitude./liliAddress and resolve guest complaints in a timely manner to ensure guest satisfaction./liliDocument all guest requests and concerns and communicate information to the responsible personnel for proper handling in a timely manner./liliPrepare a shift drop verifying the totals determined match the totals in the property management system./liliMaintain the confidentiality and security of proprietary company information, correspondence, reports, and files./liliHandle and document all Lost and Found items as directed by managements policies and procedures./liliPerform other duties as assigned by management./liliFollow and adhere to all standards and regulations set forth by your hotel and as directed by management./liliBe a Brand Ambassador of ARs Culture, Mission and Values./li/ulh3Required Skills and Experience/h3ulliPrevious hospitality industry experience preferred but not required/liliHighly energetic and motivated individual/liliAbility to take initiative and work with little direction/liliExcellent interpersonal and communication skills with strong customer/client focus essential/liliStrong problem-solving skills/liliAbility to work in a fast-paced, high pressure environment/liliAbility to shift and manage multiple priorities/liliResults driven focus and ability to work through to completion in a timely manner/liliOvertime may be required at times during the busy season as directed by management/liliProficiency, at an intermediate level, with computers and computer programs, including Microsoft Office/liliA passion for delivering exceptional levels of guest service/li/ulh3Other Skills Required/h3pPhysical: Must be able to stand for periods of time; ability to lift to 25 lbs.; may require frequent bending, stooping and kneeling/ppMathematical: Must be able to use basic mathematical techniques including percentages and ratios/p/div