Technology Systems Programmer

Who We Are:Founded in 1971 in Chelmsford, MA and now headquartered in Southern California, NAVCO has been committed to innovation and world-class service from day one. Built on our core values of Quality, Teamwork, Respect, Honesty, Integrity, and Responsibility, NAVCO has grown into one of the largest security integrators in the country. As an employee-owned company, our security experts are personally invested in creating safer and more financially secure environments for our customers, colleagues, and communities.Position SummaryThe Technology Systems Programmer (First Shift) is responsible for programming, configuring, maintaining, and supporting security technology systems, including video surveillance, access control, and intrusion detection systems. This role works with a variety of manufacturer platforms and software applications to ensure systems are properly configured, functional, and aligned with customer and company requirements.The Technology Systems Programmer also provides administrative and technical support through data entry, customer and application verification, system troubleshooting, and the use of various software and web-based platforms. This role requires strong attention to detail, problem-solving skills, organization, and the ability to work effectively in a fast-paced team environment.Essential Duties and Responsibilities:Program and configure security system components from manufacturers including DMP, Honeywell, Bosch, DSC, Brivo, Eagle Eye, and other related platformsImplement programming solutions for video surveillance, access control, intrusion detection, and related security technologiesConfigure and maintain security system software, applications, and web-based platformsEnter and maintain accurate customer demographic and system informationVerify customer information, application information, and system configuration data for accuracyPerform system testing, troubleshooting, and verification to identify and resolve programming or configuration issuesRecognize, assess, and communicate problems and issues affecting system functionality or customer informationCollaborate with internal teams to ensure effective integration, programming, and functionality of security systemsUtilize multiple software applications, databases, and web-based systems to support daily operationsMaintain accurate records and documentation related to customer accounts, system programming, and configurationStay current with industry trends, manufacturer technologies, software updates, and emerging security technologiesPrioritize assignments and responsibilities based on deadlines, workflow, and business needsProvide professional and effective communication with customers, employees, vendors, and internal departments as requiredCompose and respond to business-related emails and other professional correspondenceFollow company procedures and maintain a high level of accuracy, confidentiality, and professionalismSupport other technology and administrative functions as assigned to meet business needsOther duties may be assigned as needed to support business operations. The responsibilities listed are intended to describe the general nature of the role and are not all-inclusive.Qualifications:Familiarity with the Microsoft Windows operating systemWorking knowledge of Microsoft Office, including Word, Excel, and OutlookAbility to learn and work with multiple security system programming platforms and manufacturer-specific softwareStrong problem-solving and troubleshooting skillsStrong attention to detail and accuracyAbility to recognize, assess, and communicate problems and issues effectivelyAbility to work in a fast-paced office and team environmentAbility to prioritize multiple duties based on deadlines and workflow\Strong organizational and time-management skillsExcellent written and verbal communication skillsAbility to articulate and compose professional, business-related emailsExcellent phone etiquette and customer service skillsAbility to read and interpret instructions, correspondence, and operating proceduresAbility to effectively communicate information to customers and employees of the organizationAbility to apply common-sense understanding to carry out written, oral, and diagram-based instructionsAbility to deal effectively with problems involving several concrete variables in standardized situationsEducation & Experience:High school diploma or GED preferredExperience with security systems, IT support, technical programming, or a related field preferredExperience with security platforms such as DMP, Honeywell, Bosch, DSC, Brivo, Eagle Eye, or similar systems preferredExperience using Microsoft Office and Windows-based systems requiredExperience working with software applications, databases, or web-based systems preferredEquivalent combination of education, training, and experience may be consideredCompany Benefits & Perks:ESOP – Employee Stock Ownership Program401(k) Retirement PlanHSA/PPO health plans, dental, vision, and supplemental life insuranceAnnual Profit-Sharing BonusPaid Sick & Mental Health Leave: 5 days (annually)Vacation Days based on years of service:1–4 years: 8 days5+ years: 13 daysRecognition and Rewards ProgramSocial Responsibility Day (1 paid volunteer day annually)8 Paid HolidaysPersonal Floating Holiday (8 hours annually)Magellan Employee Assistance ProgramAAP/EEO STATEMENTNAVCO provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, NAVCO complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. NAVCO expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of NAVCO’s employees to perform their job duties may result in discipline up to and including discharge.